Optical Practice Manager: Lead Teams & Elevate Patient Care

AEG Vision; Warszawa; Vor Ort; PLN 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

401(k) with company match

Medical, dental, vision, life, STD, &

LTD benefits

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Zusammenfassung

AEG Vision in Warszawa is seeking a Practice Manager to lead daily practice operations, optimize patient flow, staffing, scheduling and labor planning, and ensure consistent service delivery across the clinic.

In this role you will be the on-site floor leader, align team priorities with patient needs, support the Optometrist, coach and develop staff, monitor performance, and drive improvements to patient experience, workflow, and profitability.

Qualifikationen

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Eyecare or optical practice leadership experience preferred.
• Optician certification preferred.

Aufgaben

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled tools as they are introduced into the practice environment.
• Ensure operational accuracy across systems, patient transactions, benefit-related workflows, documentation, orders, reporting, communication, and service follow-through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Performs other duties as needed and as assigned by field leader.

Kenntnisse

Leadership experience

Healthcare

Optical / Eye-care

Customer service

Ausbildung

High school diploma or equivalent

Related education preferred

Jobbeschreibung

AEG Vision in Warszawa is seeking a Practice Manager to lead daily practice operations, optimize patient flow, staffing, scheduling and labor planning, and ensure consistent service delivery across the clinic.

In this role you will be the on-site floor leader, align team priorities with patient needs, support the Optometrist, coach and develop staff, monitor performance, and drive improvements to patient experience, workflow, and profitability.