Operations & Support Growth Lead

Bending Spoons; Polska; Hybrid; PLN 208,000 - 362,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Learning budget

Health insurance

Relocation package

Parental support

Annual retreat

Job summary

Bending Spoons is seeking a talented, driven, and collaborative individual for its Customer Support team. The role combines day-to-day operations with long-term projects to scale support processes and systems across multiple products.

You will work closely with Product and Engineering to identify recurring issues, translate insights into improvements, and help shape the support experience for acquisitions. A focus on data and AI will guide performance and impact measurements.

Qualifications

• Strong problem-solving and structured thinking.
• Ambition, initiative, and responsibility for work.
• Collaborative mindset and reliability in a team.
• Proficient English communication in written and spoken form.

Responsibilities

• Improve customer support operations through projects and improvements.
• Build scalable support systems: help centers, chatbots, automated flows, AI solutions.
• Collaborate with Product and Engineering to identify issues and drive product improvements.
• Shape support for newly acquired products by aligning operations and processes.
• Use data and AI to measure performance and impact of changes.

Skills

Reasoning

Drive

Team spirit

English

Job description

Bending Spoons is seeking a talented, driven, and collaborative individual for its Customer Support team. The role combines day-to-day operations with long-term projects to scale support processes and systems across multiple products.

You will work closely with Product and Engineering to identify recurring issues, translate insights into improvements, and help shape the support experience for acquisitions. A focus on data and AI will guide performance and impact measurements.