Operations Specialist

EY; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

EY GDS Poland is seeking a Senior Operations Specialist to support analytics and KPI tracking across our consulting delivery network. The role involves driving process improvements, analytics, and reporting to leadership while supporting budgeting and utilization targets.

You will work with HR, Finance and other functions to streamline workflows, ensure accuracy, and deliver timely insights. Polish and English communication are essential in a dynamic, hybrid Wrocław environment.

Qualifications

• Strong analytical skills and attention to detail.
• Excellent English communication skills.
• Client-centric mindset and teamwork orientation.
• Proficient in Excel and data analysis.
• Experience with Power BI and Power Automate preferred.
• Proficiency in Polish language.

Responsibilities

• Drive KPI tracking and analytics across business delivery, learning and compliance.
• Identify opportunities for process improvements and automation.
• Analyze budgets, productivity and utilization; perform ad hoc assessments.
• Collaborate on budgeting and headcount utilization targets.
• Provide timely reports, presentations and insights to leadership.
• Work with HR, Recruitment, Finance and other departments to streamline processes.
• Prepare and quality-check reports and maintain process documentation.

Skills

Strong analytical skills

Excellent English communication

Client-centric mindset

Teamwork and interpersonal skills

Adaptability in fast-paced environment

Tools

Power BI

Power Automate

Excel

Job description

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Join Our Team as a Senior Operations Specialist!

EY GDS Poland is part of a global network dedicated to integrated service delivery. We are looking for a Senior Operations Specialist to support our GDS Consulting team.

The opportunity

As a Senior Operations Specialist, you will play a pivotal role in analytics and KPI tracking, contributing to various operational functions across the organization. This is your chance to gain invaluable insights into the operations of a consultancy and help shape its future.

Your Key Responsibilities

• Drive operational excellence by supporting KPIs in business delivery, learning and compliance.
• Identify opportunities for process improvements and automation that add value for stakeholders.
• Conduct regular analyses of budgets, productivity, and utilization, along with ad hoc assessments to meet business needs.
• Collaborate on the budgeting process by developing the Market Leadership Plan for headcount and utilization targets.
• Serve as a trusted advisor to consulting teams and leadership, providing timely reports, presentations, and insights.
• Work cross-functionally with HR, Recruitment, Finance, and other departments to streamline processes and resolve challenges.
• Prepare and quality-check reports to ensure accuracy and compliance.
• Maintain comprehensive process documentation for future reference.

Ideally, you’ll also have

• Experience with Power BI and Power Automate.
• Proficiency in Polish.

What We Look For

• Strong analytical skills with a keen attention to detail.
• 4+ years of relevant experience.
• Excellent English communication skills, both written and verbal.
• A client-centric mindset with a sense of urgency in addressing requests.
• Adaptability to shifting priorities in a fast-paced environment.
• Exceptional teamwork and interpersonal skills.
• Proficiency in Excel.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The Exceptional EY Experience. It’s Yours To Build.

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