Operations Leader: Client Service & Growth

Convergys; Katowice; On-site; PLN 70,000 - 90,000; Full time

Job summary

A global technology and services leader is seeking an Operations Manager in Katowice. The Operations Manager will coach and supervise Team Leaders while ensuring the achievement of Client Service Level Agreements and financial goals. Candidates should have over seven years of experience, ideally in a call center environment, with strong coaching and analytical skills. This role emphasizes fostering a positive work environment and engaging with client partners to drive performance improvements.

Qualifications

• 7+ years of experience, including 2 years in management.
• Call center experience is preferred.
• Ability to analyze work processes and develop action plans.

Responsibilities

• Coach and supervise Team Leaders to meet performance goals.
• Analyze Client Service Level Agreements and implement improvements.
• Create a positive work environment through employee engagement.

Skills

Coaching

Team management

Financial forecasting

Analytical skills

Communication skills

Education

Associate's Degree in related field

Job description

A global technology and services leader is seeking an Operations Manager in Katowice. The Operations Manager will coach and supervise Team Leaders while ensuring the achievement of Client Service Level Agreements and financial goals. Candidates should have over seven years of experience, ideally in a call center environment, with strong coaching and analytical skills. This role emphasizes fostering a positive work environment and engaging with client partners to drive performance improvements.