Operations Core Project Lead Analyst

Citi; Warszawa; Hybrid; PLN 242,000 - 412,000; Full time

Benefits offered by this job

Pension Plan

Private Medical Care

Life Insurance

Parental Leave

Sport Card

Volunteering day

Flex benefits

Job summary

Citi in Warsaw seeks a strategic Senior Project Manager and Business Analyst Lead to drive initiatives in Fund Accounting and Middle Office. You will guide complex programs, coordinate with Product, Technology, and external clients, and influence senior stakeholders with diplomacy.

The role demands 6–10 years in PM/BA, strong analytical skills, and a proven ability to manage risk, deadlines, and multi-team collaboration in a hybrid work setting.

Qualifications

• 6-10 years in project management or business analysis.
• Experience driving client-facing projects and influencing stakeholders.
• Asset management or investor services knowledge is essential.
• Strong PM/BA methodologies (PMBOK/BABOK) and PMP is a plus.
• Bachelor's degree required; master's preferred.

Responsibilities

• Lead and coordinate multiple complex projects and programs.
• Provide strategic analysis to influence key decisions.
• Develop detailed project plans with cost and effort estimates.
• Build and guide project teams; act as SME to executives.
• Maintain governance, documentation, and risk controls.
• Partner with clients and internal teams to deliver outcomes.

Skills

Project management

Business analysis

Lean / process improvement

Stakeholder management

Client-facing

Strategic thinking

Risk & control awareness

Communication

Education

Bachelor's degree

Master's degree preferred

Tools

PMBOK / BABOK knowledge

PMP certification

Job description

Role overview

We are seeking a strategic and experienced professional to join our Investor Services Operational Change team in a hybrid Senior Project Manager and Business Analyst Lead role. This position is critical for leading and shaping client initiatives within our Fund Accounting and Middle Office businesses.

The ideal candidate will be a recognized technical authority who can drive operational change, filter and validate complex material from multiple sources, and contribute to the directional strategy of the business. This role requires a unique blend of project leadership, sophisticated analysis, and the ability to influence and guide senior stakeholders, internal teams, and external clients. As a key partner to international investment institutions, a high degree of professionalism and diplomacy is essential.

Key Responsibilities

• Project & Program Leadership: Lead, coordinate, and successfully implement multiple, complex projects and programs across Operations, in close partnership with Product, Technology, and external clients.
• Strategic Analysis: Provide sophisticated analysis and interpretive thinking to define complex problems, complete complex analysis, and influence strategic functional decisions.
• Planning & Execution: Formulate detailed project plans, including analysis of effort, cost, and impact on various Citi businesses to ensure timely execution and mitigate potential risks.
• Team Management: Build, manage, and lead effective project teams, which may include the direct or indirect management of Business Analysts and other project members. Act as a Subject Matter Expert (SME) to guide senior stakeholders and team members.
• Stakeholder & Client Partnership: Act as a trusted partner to clients and internal business partners. Guide, influence, and convince others through strong communication and diplomacy skills.
• Risk & Control: Proactively identify, manage, and elevate project risks to minimize implementation issues. Appropriately assess risk when business decisions are made, ensuring compliance with all applicable laws, rules, and regulations, and safeguarding Citigroup, its clients, and its assets.
• Innovation & Improvement: Challenge the status quo, display initiative, and drive competitive differentiation by proposing and implementing innovative solutions and process improvements.
• Documentation & Governance: Ensure all necessary project documentation is created and maintained to Citi standards and that all required project approvals are obtained.

Qualifications & Experience

• Experience: 6-10 years of relevant experience in Project Management, Business Analysis, or operational improvement areas (e.g., Lean, re-engineering programs).
• Client-Facing Skills: Proven experience in driving projects with external clients and the ability to influence them directly.
• Industry Knowledge: Experience working with asset management clients on various investment fund vehicles (e.g., OEICS, Segregated) or in Investor Services operations is essential. A comprehensive understanding of how different business areas integrate to achieve objectives is required.
• Methodology: Strong understanding of project management or business analysis methodologies and tools. Knowledge of the PMBOK or BABOK standard and/or a PMP certification is advantageous.
• Core Skills:
  • Excellent command of English.
  • Strong analytical and problem-solving skills.
  • Proven ability to work in a fast-paced environment under tight deadlines.
  • Demonstrated ability to independently prioritize tasks, manage personal capacity, and operate with a limited level of direct supervision.
  • An eagerness to grasp the Operations business and understand financial markets.
• Education: Bachelor's/University degree required; Master's degree is preferred.

We offer:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential ratesEmployee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Details

Time Type: Full time

Primary Location Full Time Salary Range: 241 750,00 zł - 411 650,00 zł

Equal Opportunity and Disability Accommodations

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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