On-site Technology Support Specialist

EY; Wrocław; On-site; PLN 90,000 - 120,000; Full time

Job summary

EY GDS Poland is seeking an On-site Technology Support Specialist to deliver hardware and software support for EY personnel in Wrocław. The role focuses on deployment, provisioning, and incident resolution, with after-hours coverage as needed.

A 5-day in-office presence is required, and collaboration with EY Technology teams is essential to maintain productivity. The candidate should have 2–4 years of end-user technology support experience, strong communication skills, and a Bachelor’s degree or

Qualifications

• ABachelor's degree or equivalent work experience is desirable.
• Experience in end-user technology support is required.
• Excellent communication, interpersonal, organizational and time management skills.
• Ability to liaise and work effectively with all levels of end users and IT personnel.

Responsibilities

• Facilitate and support the deployment of hardware and software to end users (installation, configuration and testing).
• Assist with provisioning and deprovisioning processes for new hires and separations.
• Repair and reinstallation of software to resolve incidents.
• Resolve incidents with firm-standard software and hardware and identify trends to prevent recurrence.
• Provide after-hours service for escalated issues under supervision.

Skills

Analytical skills

ServiceNow

NexThink

Prioritization

Communication skills

Education

Bachelor's degree or equivalent

Tools

ServiceNow

NexThink

Job description

Other locations: Primary Location Only

Requisition ID: 1757159

Location: Wrocław - 5 days in office

Let us introduce you the job offer by EY GDS Poland - a member of the global integrated service delivery center network by EY.

Enterprise Technology (ET):

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

As part of Enterprise Technology, the On-site Technology Support's mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.

The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities.This professional demonstrates ability to prioritize tasks, workingwith multiple software and hardware technologies, in a fast-paced environment.

Your key responsibilities

• Facilitate and support the deployment of hardware and software toend users(including the installation, configuration and testing of more complex firm hardware).
• Facilitate and support theprovisioning anddeprovisioningprocessing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolveincidentsassociated with firm-standardend usersoftware and hardware, including mobile/hand-held technologies.Identify sources and trends of technical problems to prevent future occurrences.
• Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
• Perform asset managementactivities(procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
• Assist with off-site technology support forfirm sponsoredfunctions/meetings.
• Assist with IT tasks related to office moves, buildouts and relocations.
• Work effectively as "remote hands" for other EY Technology functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of EY Technology's organization and service offerings in order to identify how best to address end user technology needs and incidents.
• Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
• The role receives direct oversight from a supervisor with regular contact to assign and monitor activities.

Skills and attributes for success

• Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
• Experience in Service Now such as Incident Management, Change Management, etc
• Experience in NexThink Tool
• Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
• ABachelor's degree or equivalent work experienceis desirable.

To qualify for the role you must have

• Daily attendance in an EY GDS office in Wrocław (5 days / week)
• Excellent communication, interpersonal, organizational, and time management skills.
• Excellent customer service attitude.
• Ability to liaise and work effectively withall levels of end usersand IT personnel.
• Ability to communicate effectively with supervisor and peers.
• Approximately 2-4 years of experience inend usertechnology support

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations - Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The exceptional EY experience. It's yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.