OANDA Customer Experience Agent with Mandarin

OANDA Poland sp. z o.o.

Kraków

Remote

PLN 28,000 - 55,000

Full time

3 days ago

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Job summary

OANDA Poland sp. z o.o. is seeking an experienced client-facing specialist for a fully remote Independent Contractor role.

You will support a global team across multiple locations including Krakow, with duties spanning product education, troubleshooting, CRM case handling, and regulatory-compliant processes. You will work with English and Mandarin language requirements, align with Singapore business hours, and use your own device via VDI.

Qualifications

Experience in client-facing roles is required.
Understanding of trading, Forex, CFDs, commodities, indices, and market mechanics.
Active business registration to operate as an independent contractor.
Fluent English and native Mandarin are required.
Willingness to align with Singapore business hours.
Excellent communication and a can-do attitude.
Curiosity to learn product/service changes and share knowledge.
Ability to use your own device via Virtual Desktop Infrastructure (VDI).

Responsibilities

Inform clients about OANDA products and usage across channels.
Provide troubleshooting for platform access, tools, and account processes.
Maintain knowledge of the full product and service suite.
Use CRM tools (e.g., Salesforce) and keep accurate ticket records.
Adhere to workflows and regulatory standards for compliance and risk.
Participate in trainings and knowledge transfer sessions.
Foster positive client relations with a proactive attitude.

Skills

Client-facing experience

Trading knowledge

Business registration

English & Mandarin

Singapore hours

Strong communication

Continuous learning

VDI access

Tools

Salesforce

Zendesk

Job description

Fancy helping to shape the future of FinTech? We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group. Join us to: Help build the future of online trading Be part of a culture driven by integrity and global impact Become part of an award-winning company - check out our full list of awards here We are only as good as our people. Luckily, our people are the best. Join us!

How do we work? Heya! As part of our Client Experience Team at OANDA, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests.

In this fully remote role, you will support a global team operating across multiple locations, including Toronto, Krakow, Tokyo, and Singapore. This is an Independent Contractor position - to deliver services in this role, you must hold an active business registration or be legally eligible to operate as an independent contractor in your country of residence.

In this role, you will:

Inform our Clients about OANDA's products, and help them understand how our products work and how to use them (live chat, phone, email and digital platforms).
Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes.
Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
Manage and resolve standard cases using CRM tools e.g., Salesforce, while maintaining accurate documentation in ticketing systems to ensure a clear audit trail.
Adhere to all operational workflows and regulatory standards to ensure compliance and risk mitigation.
Participate in operational briefings, training, and knowledge transfer sessions.
Promote positive client relations with a can-do attitude, and willingness to always help.

What skill set do you need, to be successful in this role?

Previous experience in client-facing roles.
Hands-on knowledge of trading, financial instruments (Forex, CFDs, Commodities, Indices), and key market mechanics (leverage, margin calls, order types, spread).
Active business registration (or willingness to establish one) to operate as an independent contractor in your country of residence.
Fluent English and native Mandarin.
Readiness to work within Singapore business hours (typically 8:00 AM - 5:00 PM - subject to change based on operational needs).
Excellent communication skills and positive attitude.
Passionate about learning and striving to gain new knowledge about product and service changes.
Capability to use your own device to access our systems via Virtual Desktop Infrastructure (VDI).

Nice to have: Experience working with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk. Flexible scheduling and coverage during weekends/ holidays on a rotational basis.

Your perspective matters. We encourage you to apply even if you are hesitant about meeting every single qualification. We are excited to see what you can bring to the team! ___ At OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible. Learn more about our culture here. Review OANDA Privacy Policy and learn more about how we treat your personal data and protect your privacy.

Make your first step toward a positive change in your career with OANDA OANDA aims to transform all aspects of how the world interacts with currencies, whether that be trading or utilizing currency data and information. We'll do this our way - connecting and collaborating with the best and most innovative to grow quickly and globally. We strive to do more than just our jobs, focus our actions on collective goals and dare to seek out innovation and creativity. All this to continue our obsession with providing the best experience for our customers. Innovation has been at the heart of everything we do! From our roots in 1997 providing free currency exchange information over the internet to launching an award-winning global trading business. We work together to drive the future of currency data solutions and trading technology. Our customers can invest in around 200 financial instruments including currencies, shares (over 1300) and commodities leveraging intelligent support and the newest technologies. What is more, we are now offering a batch of popular cryptocurrencies in the US! - OANDA is now a major global player. We are proud to be recognized! We put our clients at the heart of our innovation and services, which has earned us some of the most recognized awards in the industry.

Our awards include: