Customer Experience Agent (Europe)

OANDA Poland sp. z o.o.; Kraków; Remote; PLN 100,000 - 167,000; Full time

Job summary

OANDA Poland sp. z o.o. is seeking a client-facing team member to support a global audience in a fully remote Independent Contractor role. You will assist with account openings, funding requests, and product guidance across multiple platforms.

The ideal candidate has fluent English, strong communication skills, and is comfortable working in a diverse, fast-paced FinTech environment with flexible weekend coverage on a rotating basis.

Qualifications

• Previous experience in client-facing roles.
• Active business registration (or willingness to establish one) to operate as an independent contractor in your country of residence.
• Fluent English.
• Native or fluent proficiency in at least one of German, French, Spanish, Polish.
• Excellent communication skills and positive attitude.
• Passionate about learning and gaining new knowledge about product and service changes.
• Nice to have: Salesforce and/or Zendesk experience.
• Prior exposure to trading/financial markets or trading-related client inquiries.
• Flexible scheduling and weekend/holiday coverage on rotation.

Responsibilities

• Inform clients about OANDA's products and help them understand how to use them across live chat, phone, email and digital platforms.
• Provide troubleshooting and resolve technical or procedural queries regarding platform access and trading tools.
• Maintain knowledge of OANDA's full range of products and services.
• Manage and resolve standard cases using CRM tools and document in ticketing systems for audit trails.
• Adhere to operational workflows and regulatory standards to ensure compliance and risk mitigation.
• Participate in operational briefings, training, and knowledge transfer sessions.
• Promote positive client relations with a can-do attitude and willingness to help.

Skills

Client-facing experience

Fluent English

Excellent communication

Tools

Salesforce

Zendesk

Job description

About OANDA

Fancy helping to shape the future of FinTech? We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group. Join us to: Help build the future of online trading Be part of a culture driven by integrity and global impact Become part of an award-winning company - check out our full list of awards here We are only as good as our people. Luckily, our people are the best. Join us!

How we work

How do we work? Heya! As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In this fully remote role, you will support a global team operating across multiple locations, including Toronto, Krakow, Tokyo, and Singapore. This is an Independent Contractor position - to deliver services in this role, you must hold an active business registration or be legally eligible to operate as an independent contractor in your country of residence.

Responsibilities

• Inform our Clients about OANDA's products, and help them understand how our products work and how to use them (live chat, phone, email and digital platforms).
• Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes.
• Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
• Manage and resolve standard cases using CRM tools e.g., Salesforce, while maintaining accurate documentation in ticketing systems to ensure a clear audit trail.
• Adhere to all operational workflows and regulatory standards to ensure compliance and risk mitigation.
• Participate in operational briefings, training, and knowledge transfer sessions.
• Promote positive client relations with a can-do attitude, and willingness to always help.

Skills & qualifications

• Previous experience in client-facing roles.
• Active business registration (or willingness to establish one) to operate as an independent contractor in your country of residence.
• Fluent English.
• Native or fluent proficiency in at least one of the following languages: German, French, Spanish, Polish.
• Excellent communication skills and positive attitude.
• Passionate about learning and striving to gain new knowledge about product and service changes.
• Nice to have: Experience working with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk.
• Prior exposure to or experience in trading, financial markets, or handling trading-related Client inquiries.
• Flexible scheduling and coverage during weekends/ holidays on a rotational basis.

Recruitment process

At OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team. You have the right to request a human review of your application. Review OANDA Privacy Policy and learn more about how we treat your personal data and protect your privacy.

Diversity & inclusion

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Cultural values

We value our culture and values. Discover our culture here. Make your first step toward a positive change in your career with OANDA. OANDA aims to transform all aspects of how the world interacts with currencies, whether that be trading or utilizing currency data and information. We’ll do this our way – connecting and collaborating with the best and most innovative to grow quickly and globally. We strive to do more than just our jobs, focus our actions on collective goals and dare to seek out innovation and creativity. All this to continue our obsession with providing the best experience for our customers. Innovation has been at the heart of everything we do! From our roots in 1997 providing free currency exchange information over the internet to launching an award-winning global trading business. We work together to drive the future of currency data solutions and trading technology. Our customers can invest in around 200 financial instruments including currencies, shares (over 1300) and commodities leveraging intelligent support and the newest technologies. What is more, we are now offering a batch of popular cryptocurrencies in the US! - OANDA is now a major global player. We are proud to be recognized! We put our clients at the heart of our innovation and services, which has earned us some of the most recognized awards in the industry. Your perspective matters. We encourage you to apply even if you are hesitant about meeting every single qualification. We are excited to see what you can bring to the team!

Awards

Most Trusted Broker, Compare Forex Brokers’ Awards, 2025 Best in Class for Mobile Trading Apps, ForexBrokers.com Annual Awards, 2025 Best Forex/CFD Broker in AMER, TradingView Broker Awards, 2024 Broker of the Year 2023, TradingView Broker Awards, 2023