O2C Senior Segment Coordinator (f/m/d)

TE Connectivity Corporation; Kraków; Hybrid; PLN 201,000 - 312,000; Full time

Benefits offered by this job

Life insurance

Employee referral bonus

Bonus plans

Training & career growth

Job summary

TE Connectivity in Krakow is seeking an O2C Senior Segment Coordinator (f/m/d) to lead cross-functional Finance, Sales, Customer Service and O2C teams across EMEA, driving efficient order-to-cash processes and centralizing improvements with a strategic mindset. You will partner with BU Finance, negotiate terms, and use Celonis analytics to reduce DSO, improve cash collection, and resolve disputes.

This role requires strong communication, ownership, and the ability to influence decisions at

Qualifications

• 5–8 years of experience in Finance, O2C, FP&A, or cross-functional roles.
• Experience collaborating with Sr. Manager, Director, VP level.
• Strong knowledge of Celonis or willingness to learn new tools.
• Solid understanding of credit management, cash flow and collection strategies.
• Analytical, data-driven mindset with excellent communication.

Responsibilities

• Lead cross-functional collaboration between BU Finance, Sales, Customer Service and O2C teams.
• Influence decision-making on credit terms and disputes with senior stakeholders.
• Drive strategic initiatives across business units and geographies.
• Use Celonis to analyze aging, DSO and collections effectiveness.
• Provide insights into dispute resolution bottlenecks and cash forecasts.
• Develop and monitor O2C KPIs and automation efforts.

Skills

Cross-Functional Collaboration

Leadership

Analytical thinking

Stakeholder management

Strategic mindset

Tools

Celonis

Job description

Job Title: O2C Senior Segment Coordinator (f/m/d)

Posting Start Date: 8/17/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Why you should join

To drive efficient operations in EMEA, TE Connectivity established regional Finance Solution Center in Krakow (Poland) to support centralized execution of Order to Cash (O2C) processes, which include Cash Application, Collection, Dispute & Credit Management. We are seeking O2C Segment Coordinator to lead cross-functional cooperation across Business Unit Finance teams, Customer Service, Order to Cash (O2C), Pricing, Quality and Sales. This is a highly visible role, interfacing regularly with senior leadership including VP Finance and VP Sales, requiring strong communication, analytical thinking, and influencing skills.

The successful candidate will act as the bridge between functions, driving alignment, resolving escalations, and delivering strategic insights using data tools like Celonis to optimize receivables and improve financial outcomes. This role is ideal for a process-minded professional with a strategic mindset and strong commercial acumen.

What your background should look like

1. Cross-Functional Collaboration & Leadership

• Serve as the central point of contact between BU Finance, Sales, Customer Service, and O2C teams (communication flow regarding strategy changes, new structure, DoA updates, projects, special requirements, situations requiring particular attention, and new relevant tools or process changes).
• Collaborate directly with senior stakeholders to influence decision-making on credit terms and dispute resolution.
• Lead and drive strategic initiatives across multiple business units and geographies.

2. Celonis-Driven Process Optimization

• Leverage Celonis to analyze aging trends, DSO (Days Sales Outstanding), and collections effectiveness.
• Identify and estimate bad debt reserves and build predictive models to flag at-risk revenue based on customer behavior.
• Provide real-time, actionable insights into dispute resolution bottlenecks, promise-to-pay trends, and cash collection forecasts.

3. Credit & Collections Strategy

• Conduct collection calls and handle escalations with internal and external stakeholders.
• Deliver robust credit risk analytics in partnership with Sales and BU Finance.
• Propose process changes across teams to ensure efficiency.
• Cooperate with the O2C Global Process Owner, supporting O2C initiatives at a global level.

4. Reporting, KPIs, and Automation

• Contribute to O2C KPI definition and automation efforts.
• Support data cleanup and automation initiatives to improve forecast accuracy.

5. Business Understanding & Capability Building

• Participate in cross-training assignments within BUs to gain FP&A and operational insights.
• Help build a robust knowledge pipeline within the FSC to ensure business continuity during resource gaps (e.g., long-term leaves).
• Drive ongoing cross-functional process improvement and knowledge-sharing initiatives.
• Perform analysis of BU situations from an O2C perspective and recommend next steps.

6. Drive Continuous Improvement Across BUs and Segments

• Champion and lead continuous improvement initiatives across business units and segments to enhance process standardization, reduce inefficiencies, and align best practices.
• Actively identify systemic process gaps and recommend long-term scalable solutions in collaboration with process owners and stakeholders.
• Facilitate workshops, kaizen events, and cross-functional forums to drive alignment, innovation, and roadmap execution.

Your ideal background

• 5–8 years of experience in Finance, O2C, FP&A, or cross-functional coordination roles in a matrixed organization.
• Demonstrated experience collaborating with senior stakeholders (Sr. Manager, Director, VP level).
• Strong working knowledge of Celonis or other process mining/analytics tools OR willing to learn new tools
• Solid understanding of credit management, cash flow, collection strategies etc.
• Analytical and data-driven mindset.
• Excellent interpersonal, communication, and stakeholder management skills.
• High level of ownership, accountability, and strategic thinking

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Job Locations:

Posting City: KRAKOW

Job Country: Poland

Travel Required: Less than 10%

Requisition ID: 157332

Workplace Type: Hybrid

External Careers Page: Finance & Accounting

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our Commitment to Transparent Hiring:
We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority!

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Life insurance
• Employee referral bonus
• Performance-based bonus plans

Great hiring starts with honesty, and we mean it.
Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made.
At TE, we believe transparency isn’t a checkbox – it’s part of your experience with us.