O2C Global Process Owner (Junior) – Drive Standardization

Zoetis Spain SL; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Multisport card

Full time

Job summary

Zoetis is seeking an O2C Junior Global Process Owner (m/f/x) in Warsaw to help shape global ways of working across Credit, Collections/Dispute Management, Cash Application, and Customer Master Data. The role focuses on process documentation, standardization, and continuous improvement in close collaboration with operations and SMEs.

You’ll drive smaller enhancements and support larger transformations. The ideal candidate has an analytical mindset, is self-driven, and excels in communication and

Qualifications

• Experience in Finance/Accounting in Shared Services or BPO.
• Solid understanding of end-to-end O2C process.
• Experience in process mapping, standardization, and optimization (transformation initiatives).
• Project management skills; UAT/testing and transitions a plus.
• Experience with SAP Finance, preferably SAP S/4HANA.
• Strong competence in Excel and PowerPoint.
• English at B2 level or higher (written and spoken).
• Interest in process digitalization, automation, and AI-enabled solutions.

Responsibilities

• Support global end-to-end process governance for O2C sub-processes ensuring consistent standards and clear ownership.
• Build and maintain process maps/flowcharts, SOPs/work instructions and key handoffs.
• Identify improvement opportunities, structure them into problem statements and options, and deliver smaller enhancements end-to-end.
• Contribute to projects and releases as test coordinator.
• Partner with O2C, regional teams, SMEs, and adjacent functions to align on process decisions and adoption.
• Support digital enablement (automation/workflow/analytics/AI-enabled ideas) by defining requirements and documenting the new standard.
• Contribute to shaping the process vision and strategic direction for O2C in alignment with leadership.

Skills

Process mapping

Project management

Stakeholder management

English (B2)

Tools

SAP S/4HANA

Excel

PowerPoint

Job description

Zoetis is seeking an O2C Junior Global Process Owner (m/f/x) in Warsaw to help shape global ways of working across Credit, Collections/Dispute Management, Cash Application, and Customer Master Data. The role focuses on process documentation, standardization, and continuous improvement in close collaboration with operations and SMEs.

You’ll drive smaller enhancements and support larger transformations. The ideal candidate has an analytical mindset, is self-driven, and excels in communication and