O2C Excellence Lead - AR Process Optimization & Automation

Miele Tehnica Romania; Województwo wielkopolskie; On-site; PLN 180,000 - 280,000; Full time

Job summary

Miele seeks a Process Improvement specialist to analyze and redesign AR processes, benchmark solutions against market standards, and recommend KPIs to measure impact. You will help build awareness of best-in-class tools and drive measurable efficiency gains.

As a trusted partner to Operations, IT and business stakeholders, you will lead change projects end-to-end, manage scope and delivery, and identify automation and AI opportunities (RPA, agents) across processes to deliver tangible benefits.

Qualifications

• 3+ years' experience in AR/SSS or related process areas in international environments.
• Fluent English at B2+ level; strong communication with stakeholders.
• Experience identifying automation use cases and leading cross-functional changes.

Responsibilities

• Analyze and redesign AR processes in line with market best practices.
• Benchmark process solutions externally and measure with KPIs.
• Deliver measurable improvements in efficiency, quality, and controls.
• Lead change execution and manage projects from scope to benefits.
• Coordinate with Operations, IT and Business stakeholders.

Skills

Process improvement

Automation use cases

Cross-functional collaboration

Change management

English proficiency (B2+)

Education

Project management certification (PMP/PRINCE2/Agile) – advantageous

SAP S/4HANA knowledge – advantageous

Tools

RPA tools

AI tools

Job description

Miele seeks a Process Improvement specialist to analyze and redesign AR processes, benchmark solutions against market standards, and recommend KPIs to measure impact. You will help build awareness of best-in-class tools and drive measurable efficiency gains.

As a trusted partner to Operations, IT and business stakeholders, you will lead change projects end-to-end, manage scope and delivery, and identify automation and AI opportunities (RPA, agents) across processes to deliver tangible benefits.