NOC Lead — Hybrid: Build a Modern Network Operations Center

Outokumpu Oyj; Katowice; Hybrid; PLN 198,000 - 235,000; Full time

Benefits offered by this job

Hybrid work model (2 times per week on

Private life insurance

Comprehensive medical care

Pension scheme

Multisport card

Annual performance bonus (STI)

Accident-free bonus

Job summary

Outokumpu Oyj in Katowice is seeking a NOC Manager to build and lead our Network Operations Center, transitioning services from third-party providers to an internal team and establishing a high-performing NOC organization.

You will head daily NOC operations, manage incidents and events, coach engineers, and ensure service availability against SLAs, while driving ITIL-aligned processes and continuous improvement.

Qualifications

• Significant experience in a Network Operations Centre or IT Operations environment.
• Experience leading technical support or operations teams.
• Strong knowledge of network technologies and tools (Palo Alto, Aruba, EfficientIP).
• Broad understanding of infrastructure technologies.
• Strong leadership, stakeholder management, and organisational skills.
• ITIL Foundation certification preferred.
• Industry certifications are an advantage.

Responsibilities

• Build and develop the NOC function together with the Head of Compute and Network team, including hiring and onboarding NOC Engineers.
• Lead daily NOC operations, ensuring service availability and performance against SLAs and KPIs.
• Manage incidents, alerts, and events, acting as the escalation point for major incidents.
• Lead, coach, and develop NOC Engineers, including performance management and resource planning.
• Manage team rotas, on-call arrangements, and operational reporting.
• Ensure compliance with ITIL processes (Incident, Problem, Change, and Request Management).
• Drive root cause analysis, continuous improvement, automation, and AI opportunities to improve NOC efficiency.
• Collaborate with internal stakeholders, vendors, and technical teams to manage risks and improve service reliability.

Skills

Leadership

Stakeholder management

Organisational skills

Network operations

Education

ITIL Foundation

Tools

Palo Alto

Aruba

EfficientIP

Job description

Outokumpu Oyj in Katowice is seeking a NOC Manager to build and lead our Network Operations Center, transitioning services from third-party providers to an internal team and establishing a high-performing NOC organization.

You will head daily NOC operations, manage incidents and events, coach engineers, and ensure service availability against SLAs, while driving ITIL-aligned processes and continuous improvement.