Account Relationship Manager

U.S. Bank; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Job summary

U.S. Bank / Elavon is seeking an Account Manager in Warsaw to manage key client relationships in a dynamic, sales-driven environment. You will nurture long-term partnerships, drive revenue through upselling and cross-selling, and serve as the primary contact for assigned customers.

The role requires 1+ year of B2B account management experience, strong English skills, and a valid driving license. Collaboration with cross-functional teams and a focus on customer-centric solutions are essential.

Qualifications

• Proven work experience as an Account Manager in sales or customer care environment min. 1 year (B2B).
• English language skills min. B2 level.
• Driving license cat. B.

Responsibilities

• Develops and maintains long-term relationships with Customers.
• Generates sales among client accounts, including upsell and cross-sell.
• Operates as the point of contact for assigned customers.
• Ensures clients receive requested products and services in a timely fashion.
• Communicates client needs and demands to employer company.
• Forecasts and tracks client account metrics.
• Manages projects within client relationships, working to carry out client goals while meeting company goals.
• Identifies opportunities to grow business with existing clients.

Skills

Negotiation Skills

Listening Skills

Communication Skills

Presentation Skills

Time Management

Tools

MS Office

Salesforce CRM

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Account Manager is the person in charge of managing a company's relationships with its customers. They are in charge of building long-term relationships with a group of assigned customers and generally stay with customers for the length of their relationship with the company. The goal is to:

• keep clients or accounts as long as possible.
• conducting negotiations, preparing needed documentation and implementation
• upsell and cross-sell products to Customers.
• executing any upsell or risk mitigation campaigns

Which jobs(s) does this Role report to?

Direct line reporting:

• CAM Poland Manager

Fitness & Probity

• Accountabilities for your role - what are you expected to do?
• Develops and maintains long-term relationships with Customers.
• Generate sales among client accounts, including upsetting and cross-selling
• Operates as the point of contact for assigned customers
• Makes sure clients receive requested products and services in a timely fashion
• Communicates client needs and demands to employer company
• Forecasts and tracks client account metrics
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Identifies opportunities to grow business with existing clients
• Competencies for your Role - how are you expected to behave?

Collaboration

Build partnerships and promote a culture of teamwork to drive one U.S. Bank.

Customer Centricity

Build strong customer relationships and deliver customer centric solutions.

Drive for Results

Hold self and others accountable to consistently achieve meaningful results.

Inclusion

Provides others with a clear direction; Sets appropriate standards of behavior; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching.

Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

• Technical Competencies for your role – what are you expected to know
• MS Office
• Experience with Salesforce CRM is welcome
• Negotiation Skills,
• Listening Skills,
• Communication Skills,
• Presentation Skills,
• Time Management Skills
• Qualifications Required to perform your Role?
• Proven work experience as an Account Manager in sales or customer care environment min. 1 year ( B2B)
• English languages skills min. B2 level
• Driving license cat. B
• Control Function Disclosure

This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of:

• the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.