Microsoft Dynamics 365 CRM Functional Consultant

BELVEDERE; Województwo mazowieckie; On-site; PLN 100,000 - 134,000; Full time

Benefits offered by this job

Competitive contract rate

Flexible working arrangements

Professional growth opportunities

Cross-functional collaboration

Job summary

BELVEDERE in Warsaw seeks a Microsoft Dynamics 365 CRM Functional Consultant for a 6-month contract to deliver CRM solutions and configurations aligned with business needs.

You will gather requirements, configure modules (Sales, Marketing, and Customer Service), and work with stakeholders to ensure successful implementation and user adoption in a professional, transformation-focused environment.

Daily English communication is required to coordinate with international teams.

Qualifications

• 4–6 years hands-on Dynamics 365 CRM implementation experience.
• Fluent English for daily communication and documentation.
• Experience gathering requirements and translating to functional designs.
• Knowledge of Sales, Marketing and Customer Service modules.
• Ability to configure workflows, business rules and security roles.

Responsibilities

• Gather and analyse business requirements to design CRM solutions.
• Configure Dynamics 365 CRM modules to align with processes.
• Collaborate with technical teams for system integration.
• Conduct user acceptance testing and train end users.
• Document functional specs and configurations clearly.
• Support stakeholders through implementation lifecycle.
• Troubleshoot issues and propose practical solutions.

Skills

Dynamics 365 CRM

Requirements gathering

Stakeholder communication

Business process analysis

Training end users

Tools

Dynamics 365

Job description

Microsoft Dynamics 365 CRM Functional Consultant

Location: Warsaw

Contract Type: 6 Months

• Work on a 6-month contract with a leading organisation in Warsaw
• Apply your Microsoft Dynamics 365 CRM functional expertise in a hands-on role
• Join a project requiring 4-6 years of proven CRM implementation experience
• Contribute to digital transformation initiatives within a professional environment

Company Overview

Our client is an established organisation seeking skilled professionals to support their digital transformation projects. They work across multiple sectors, delivering technology solutions that improve business operations and customer engagement. With a focus on Microsoft technologies, they provide opportunities for CRM specialists to apply their expertise on meaningful projects that drive measurable business outcomes.

They are currently seeking a Microsoft Dynamics 365 CRM Functional Consultant to join their team in Warsaw on a 6-month contract. This role offers you the opportunity to work on CRM implementations and configurations, applying your functional knowledge to support their digital initiatives.

Position Overview

As a Microsoft Dynamics 365 CRM Functional Consultant, you'll play a central role in delivering CRM solutions that meet business requirements. You'll work closely with stakeholders to understand their needs, configure the platform accordingly, and ensure successful implementation. Your expertise will directly contribute to improving customer relationship management processes and supporting the organisation's digital objectives.

Responsibilities

• Gather and analyse business requirements to design appropriate CRM solutions
• Configure Microsoft Dynamics 365 CRM modules to align with business processes
• Collaborate with technical teams to ensure seamless system integration
• Conduct user acceptance testing and provide training to end users
• Document functional specifications and system configurations clearly
• Support stakeholders throughout the implementation lifecycle
• Troubleshoot functional issues and recommend practical solutions

Requirements

• 4-6 years of hands-on experience with Microsoft Dynamics 365 CRM functional implementation
• Strong understanding of CRM modules including Sales, Marketing, and Customer Service
• Proven ability to gather requirements and translate them into functional designs
• Experience configuring workflows, business rules, and security roles within Dynamics 365
• Excellent communication skills to engage with both technical and non-technical stakeholders
• Ability to work independently and manage tasks effectively throughout the contract period
• Fluency in English for daily communication and documentation

Benefits

• Competitive contract rate reflecting your expertise and experience
• Opportunity to work on a focused 6-month project with clear objectives
• Gain exposure to digital transformation initiatives within a professional setting
• Flexible working arrangements to support work-life balance
• Collaborate with experienced professionals across technology and business functions

You'll work within a collaborative environment where your CRM expertise is valued and your contributions directly impact project success. The organisation supports professional growth and provides the resources needed to deliver quality outcomes.