Mainframe Security Support Engineer

BMC Software, Inc.; Remote; PLN 139,000 - 233,000; Full time

Job summary

A global technology company is seeking a Technical Support Analyst to support the BMC AMI Ops product family. The role involves managing technical issues, ensuring customer satisfaction, and collaborating with engineering teams. The ideal candidate has hands-on experience with BMC products, knowledge of IBM mainframe operations, and skills in troubleshooting and communication. This position is vital to maintaining high service levels and improving the overall customer experience while working in a supportive team environment.

Qualifications

• Hands-on experience with BMC AMI Security Products.
• Understanding IBM mainframe operation and SMF records.
• Knowledge of mainframe security manager products like RACF.
• Understanding of security certificate concepts for communication.
• Solid experience with Linux and/or zLinux.
• Understanding of TCP/IP and network diagnostics.
• Some experience with Windows OS.
• Familiarity with Splunk or similar products.

Responsibilities

• Manage and resolve technical issues related to BMC AMI Ops products.
• Respond to customer inquiries via various channels.
• Document customer interactions in issue management systems.
• Collaborate with Engineering on critical cases.
• Maintain high customer satisfaction.
• Contribute to internal process improvements.

Skills

BMC AMI Security Products experience

IBM mainframe operation understanding

Mainframe security knowledge

Security certificate concepts

Linux and/or zLinux experience

TCP/IP and network diagnostics

Windows experience

Familiarity with Splunk

Job description

A global technology company is seeking a Technical Support Analyst to support the BMC AMI Ops product family. The role involves managing technical issues, ensuring customer satisfaction, and collaborating with engineering teams. The ideal candidate has hands-on experience with BMC products, knowledge of IBM mainframe operations, and skills in troubleshooting and communication. This position is vital to maintaining high service levels and improving the overall customer experience while working in a supportive team environment.