Mainframe AMI Ops Support Specialist

BMC Software; Województwo mazowieckie; On-site; PLN 139,000 - 233,000; Full time

Job summary

A leading software solutions firm is seeking a Technical Support Analyst to join their team in Poland. In this role, you will be the primary contact for customers, providing technical support for BMC AMI Ops products and ensuring issues are resolved effectively. The ideal candidate has substantial experience with z/OS systems and excellent communication skills, coupled with a commitment to maintaining customer satisfaction. This position requires collaboration with engineering teams and may include occasional travel.

Qualifications

• 5+ years of experience working with z/OS systems or major subsystems.
• Hands-on experience with BMC AMI Ops products.
• Solid understanding of mainframe architecture.

Responsibilities

• Troubleshoot and resolve technical issues related to BMC AMI Ops products.
• Respond to customer inquiries via multiple channels.
• Document interactions and resolutions for knowledge sharing.

Skills

Experience with BMC AMI Ops Monitor for z/OS

Proficiency in IBM z/OS utilities

Excellent communication skills

Experience with support tools like Salesforce and Jira

Strong customer service skills

Education

BS in Computer Systems or related field

Tools

Salesforce

Jira

Microsoft Teams

xWiki

Job description

A leading software solutions firm is seeking a Technical Support Analyst to join their team in Poland. In this role, you will be the primary contact for customers, providing technical support for BMC AMI Ops products and ensuring issues are resolved effectively. The ideal candidate has substantial experience with z/OS systems and excellent communication skills, coupled with a commitment to maintaining customer satisfaction. This position requires collaboration with engineering teams and may include occasional travel.