Loyalty Strategic Analyst

Iag Gbs; Kraków; On-site; PLN 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Performance bonuses

Job summary

IAG GBS in Kraków, Poland, seeks a Loyalty Strategic Analyst to support loyalty proposition changes. You will work with airlines to analyze strategic goals, document processes and translate requirements into loyalty program rules, configuring the Global Loyalty Platform.

This role offers exposure to cross‑functional teams across Finance, IT and Operations, with opportunities to influence loyalty strategy across IAG's brands.

Qualifications

• Knowledge of loyalty management platforms and business rules.
• Strong analytical capability with attention to details in complex data.
• Experience working with cross-functional teams in a multinational environment.
• Ability to translate business requirements into technical configurations.

Responsibilities

• Co-operate with IAG Loyalty and airlines to understand strategic goals.
• Learn and document current loyalty processes and business rules.
• Identify dependencies, challenges and opportunities in loyalty projects.
• Verify requirements against platform capabilities and configure rules.
• Travel to operating companies and partner locations occasionally for projects.

Skills

Loyalty management tool

Analytical skills

Cross-functional teamwork

Attention to detail

English proficiency

Spanish knowledge

Tools

Comarch Loyalty Management (CLM)

Job description

## Loyalty Strategic AnalystApplylocations: Krakow, Polandtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 17, 2026 (18 days left to apply)job requisition id: JR100671Full time## IAG GBS (Global Business Services) a part of International Airlines Group (IAG).## IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.## IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.## As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.## IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.## We are headquartered in Kraków. **Purpose of the role**To support delivery of strategic loyalty proposition changes To cooperate with the business to analyse loyalty strategic goals, advise best ways to achieve them and interpret them into loyalty programme rules To support Global Loyalty Platform day-to-day activities**Responsibilities*** Co-operate with IAG Loyalty and the supported airlines to understand their strategic goals and requirements* Learn, analyse and document the ways of working of existing loyalty processes and business rules* Identify key dependencies, challenges and opportunities* Verify business requirements against loyalty platform capabilities* Work closely with internal and external project teams to ensure smooth delivery of loyalty proposition changes* Transform business requirements into loyalty program rules and business configuration* Travel to our operating companies and external partners’ locations in the UK, Ireland, Spain and Poland on an occasional, project-related basisKey Relationships/Interfaces External: • Business Process Owners • Project teams • Other Business Units of operating companies • IT Platform supplier Internal: • IAG GBS Project Management Team**Required Skills, Qualifications & Experience:****Very good knowledge of loyalty management tool** (big advantage knowledge of CLM Comarch Loyalty Management)• Excellent analytical skills with great attention to detail and the ability to set priorities and function in a highly dynamic, complex international business environmentHigh computer literacy with the ability to develop knowledge and understanding of new and legacy systems and processes • Ability to work with cross functional teams • Customer focus with a drive for continuous improvement and the ability to think outside the box • Very strong interpersonal and communication skills as well as active listening and interpretation skills • Excellent written and spoken English with strong verbal and written communication skills. Working knowledge or fluency in Spanish would be an additional asset • At least 1 year of professional experience in the field of loyalty programmes (business analysis, system analysis, business configuration, technical design) is requisite • Proven track record of meeting delivery deadlines and agreed KPIs while participating in process transition and transformation programmes • Experience of working in an environment of change involving people, process, policy and technology • Experience of working in a fast-paced, complex global organisation with finite resources**What we offer:**The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.