Life Science Customer Success & Accounts Lead

Michael Page

Wrocław

On-site

PLN 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Group Insurance

Multisport card

Private medical care

Job summary

Michael Page in Wrocław is seeking a Customer Service Specialist to manage existing client accounts in an international life sciences setting. You will collaborate with sales and marketing to achieve objectives and ensure timely follow-ups for inquiries and orders, maintaining high responsiveness.

You will support onboarding of new clients, stay informed about industry trends, and coordinate with internal teams to deliver products and services smoothly, focusing on customer-centric solutions and

Qualifications

Background in sales, account management or similar client-facing role.
Proficiency with Excel.
Strong communication and interpersonal skills.
Experience using CRM systems and sales tracking tools.
Problem-solving with a customer-centric approach.
Organized and detail-oriented with multi-account management.
Able to work independently and in a team.

Responsibilities

Manage and develop existing client accounts to ensure customer satisfaction and retention.
Collaborate with sales and marketing to achieve business objectives.
Ensure timely follow-ups on client inquiries and orders with high responsiveness.
Coordinate with internal teams to ensure seamless delivery of products and services.
Maintain up-to-date understanding of life science industry and market trends.
Support onboarding of new clients for smooth transition and integration.