Lead IT Expert Operational Excellence (M/F/D)

DSV Road GmbH; Warszawa; On-site; PLN 150,000 - 200,000; Full time

Benefits offered by this job

Private medical care

Training and development programs

Corporate gym

Sports activity cost sharing

Life insurance

Parking space for employees

Job summary

Dsv Air & Sea SAU is seeking a Lead IT Expert to manage and optimize technologies supporting contract logistics operations in Warsaw, Poland. The ideal candidate will drive modernization initiatives, ensure compliance, and enhance IT processes.

This role requires a strong background in IT systems, effective communication, and problem-solving skills, along with a degree in Computer Science or related field. The company offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Proven track record in managing complex software development projects.
• Broad knowledge of modern industry standard technologies.
• Ability to map requirements to technology approaches.
• Understanding of seamless migration of deprecated technologies.
• Solid knowledge of tools for technology compliance.

Responsibilities

• Develop and maintain technology standards for the logistics IT unit.
• Drive modernization initiatives like cloud adoption and process improvements.
• Assess existing solutions for technology compliance.
• Serve as a subject-matter expert for IT systems.
• Train employees on technologies and processes.

Skills

Project management

Software development

IT systems integration

Process optimization

Communication skills

Problem solving

Fluency in English

Education

Diploma or degree in Computer Science, Information Technology or related field

Tools

BPMN

Lean Six Sigma

ITIL

Azure

AWS

Job description

Lead IT Expert – Technology & Processes

This role plays a central part in managing, optimizing, and evolving the technologies and processes that support our contract logistics operations. It requires a deep understanding of modern IT environments – infrastructure, software development, cloud platforms, integration patterns, and enterprise solution design. The ideal candidate combines technical fluency with a strong focus on technology and process expertise, and can translate business needs into scalable technical solutions while guiding cross‑functional teams through the full lifecycle of technology initiatives.

Responsibilities

• Develop and maintain technology standards for the Contract Logistics IT unit, aligned with global IT standards, operational needs, compliance requirements, and industry best practices.
• Drive modernization initiatives such as cloud adoption, automation, integration enhancements, and data‑driven process improvements.
• Assess and scan existing solutions for technology compliance and drive migration and replacement programs for non‑compliant technologies.
• Ensure standard technology adoption for new solutions and all administered and managed tools used in Contract Logistics IT.
• Oversee global IT technology and methodology standards and changes, driving adoption across the organization.
• Report on technology compliance and lead migration programs for non‑compliant technologies.
• Serve as a subject‑matter expert for IT systems, integration platforms, and operational technologies.
• Assess and improve existing IT processes to increase efficiency, consistency, and quality.
• Design, document, and maintain IT department processes following recognized standards (e.g., BPMN, ITIL, ISO/IEC 20000).
• Ensure processes are consistently followed across project, operations, and support teams.
• Establish process governance frameworks, including KPIs, compliance checks, and improvement cycles.
• Facilitate workshops and discussions with cross‑functional teams to align requirements and define process outcomes.
• Train employees on technologies and processes.
• Partner with tool owners to implement process changes.

Requirements

• Proven track record managing complex software development projects as a Project Manager, Program Manager, Product Owner, or higher managerial role.
• Broad and deep knowledge of modern industry standard technologies across infrastructure and end‑to‑end software delivery, including project management, solution technologies, programming languages, databases, frameworks, and deployment and test automation.
• Ability to map nonfunctional requirements of complex solutions to the best fitting technology approaches.
• Understanding of approaches for seamless migration or replacement of deprecated technologies in existing solutions.
• Solid knowledge of scanning/analysis tools to detect use of deprecated and noncompliant technologies.
• Professional experience in process analysis, design and optimization.
• Professional training or certification in process methodologies (e.g., BPMN, Lean Six Sigma, ITIL) is a plus.
• Diploma or degree in Computer Science, Information Technology, Information Systems, or a related field.
• Excellent communication skills, capable of engaging technical and managerial audiences.
• Strong problem‑solving mindset with the ability to navigate ambiguity.
• High level of ownership, accountability, and strategic thinking.
• Certifications such as PMP, PRINCE2, cloud certifications (Azure/AWS), or other technology certifications would be beneficial.
• Understanding of contract logistics and general logistics processes is a plus.
• Very good understanding of IT project and technology lifecycles.
• Ability to lead discussions, mediate between teams, and drive consensus.
• Highly self‑reliant, proactive, and capable of working with minimal supervision.
• Fast learner with strong analytical and problem‑solving abilities.
• Fluent in written and spoken English at a professional level.

What We Offer

• Employment based on an employment contract, along with a comprehensive benefits package.
• Training and development programs, as well as access to an e‑learning platform.
• Onboarding program supported by a dedicated Buddy.
• Participation in an annual, company‑wide integration event.
• A work environment based on Scandinavian organizational culture.
• Opportunities for growth through an internal development program.

Benefits

• Sharing the costs of sports activities.
• Private medical care.
• Sharing the costs of foreign language classes.
• Sharing the costs of professional training & courses.
• Life insurance.
• Integration events.
• Corporate gym.
• Corporate sports team.
• Coffee / tea.
• Parking space for employees.
• Extra social benefits.
• Holiday funds.
• Christmas gifts.
• Employee referral program.
• Charity initiatives.
• Bicycle parking.
• Modern and ergonomic office.
• Yoga in the office.