Lead Data Support Engineer - Global Projects, Remote

BitPeak sp. z o.o.; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Certification reimbursement

Paid learning hours

Flexible work options

Medical care

Sports packages

Language tuition

Referral bonus (PLN 15k)

Annual bonus

Media bonus

Job summary

BitPeak is seeking a client-facing data professional to join the team in Warsaw, focusing on building a modern data platform for a global pharmaceutical organization. You will engage with clients to gather requirements, troubleshoot, and translate business needs into scalable data solutions using SQL, Python, and cloud technologies.

You will work in a distributed, international environment with a hybrid Warsaw/remote arrangement, contributing to dataOps practices and delivering high-quality data

Qualifications

• Experience in a client-facing data support or data engineering role.
• Experience working with business clients and stakeholders.
• Very good SQL knowledge and Python basics.
• AWS experience (S3, Glue, Lambda) and Databricks knowledge are advantageous.

Responsibilities

• Work directly with clients and business stakeholders in English to understand requirements, troubleshoot issues, and propose technical solutions.
• Lead the resolution of complex data and production issues, including root cause analysis.
• Handle tickets in ServiceNow and maintain accurate descriptions and analysis notes.
• Monitor production processes and respond to incidents.
• Coordinate deployment activities with Git and perform releases with best practices.
• Write and maintain SQL and Python scripts for data checks, troubleshooting, and automation.
• Prepare reports and technical documentation for the client, including root cause analysis.
• Advise the client on technical solutions and improvements.
• Help new team members start on the project.
• Coordinate daily work of the support team to meet SLA terms and improve maintenance processes.

Skills

Client-facing

SQL

Python

English (C1)

Data engineering

Tools

Git

ServiceNow

Databricks

AWS

Power BI

Job description

BitPeak is seeking a client-facing data professional to join the team in Warsaw, focusing on building a modern data platform for a global pharmaceutical organization. You will engage with clients to gather requirements, troubleshoot, and translate business needs into scalable data solutions using SQL, Python, and cloud technologies.

You will work in a distributed, international environment with a hybrid Warsaw/remote arrangement, contributing to dataOps practices and delivering high-quality data