Lead Account Management

Evotym; Polska; Remote; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Team culture

High-impact role

Social benefits

Job summary

Evotym is scaling fintech and seeks an experienced Account Manager to lead client success in a fully remote, international setting. You will build long-term relationships with key clients and strategic partners, guiding onboarding and ongoing support across cross-border payments.

The role emphasizes leadership, ownership, and collaboration with Operations, Compliance and Finance to ensure exceptional service and operational excellence across global settlements.

Qualifications

• 4+ years of experience in Account Management, Client Success, or related role in fintech/payments.
• Experience leading or mentoring a client-facing team.
• Solid understanding of cross-border payments and international settlements.
• Experience managing B2B clients in high-touch environments.
• Knowledge of fintech operations and client support processes.
• Ability to align multiple stakeholders and handle complex client situations.
• Languages: English B2, Russian C1.

Responsibilities

• Lead and grow the Account Management function, setting clear service standards.
• Develop and maintain long-term relationships with key clients and partners.
• Manage the client journey from onboarding through ongoing international support.
• Serve as escalation point for complex client requests and operational matters.
• Facilitate collaboration between clients and internal teams (Operations, Compliance, Finance).
• Drive timely resolution of inquiries and transaction-related issues.

Skills

Leadership

Client relationship management

Stakeholder management

Communication

Team development

Cross-border payments understanding

English B2

Russian C1

Job description

About The Client

Our client operates at the intersection of private banking and financial infrastructure. They cater to both businesses and private clients by offering international settlements, optimizing financial processes, and structuring custom solutions in a global context.

About The Client

Our client operates at the intersection of private banking and financial infrastructure. They cater to both businesses and private clients by offering international settlements, optimizing financial processes, and structuring custom solutions in a global context.

Role Overview

This is an exciting opportunity to lead and expand the Account Management function within an international setting. The role involves setting high standards for client service and operational excellence, with a focus on developing strong, long-term relationships with key clients and strategic partners. You will be at the forefront of managing the client journey, from onboarding to ongoing support across international payment operations. This role promises significant impact and growth potential in a fully remote setup.

Key Responsibilities

• Lead and grow the Account Management function, setting clear standards for client service and operational excellence.
• Develop and maintain strong, long-term relationships with key clients and strategic partners.
• Manage the client journey from onboarding through ongoing support across international payment and settlement operations.
• Serve as the primary point of escalation for complex client requests, sensitive cases, and operational matters.
• Facilitate effective collaboration between clients and internal teams, including Operations, Compliance, and Finance.
• Drive timely and effective resolution of client inquiries, transaction-related matters, and operational issues.

Requirements

• 4+ years of experience in Account Management, Client Success, Relationship Management, or a similar client‑facing role within fintech, payments, banking, or financial infrastructure.
• Proven experience in leading, mentoring, or developing a client‑facing team.
• Solid understanding of cross‑border payments, international settlements, and payment infrastructure.
• Experience managing B2B clients in a high‑touch and service‑driven environment.
• Good understanding of fintech operations and client support processes.
• Ability to handle complex client situations and effectively align multiple internal and external stakeholders.
• Languages: English B2, Russian C1.
• Experience in fintech.

Key Soft Skills

• Strong leadership mindset with a focus on team growth and development.
• High level of ownership, accountability, and reliability.
• Excellent communication and stakeholder management skills.
• Ability to navigate and resolve complex client situations.
• Collaborative and transparent approach to teamwork.

What We Offer

• Competitive salary aligned with experience.
• Collaborative and transparent team culture.
• High‑impact role in a scaling fintech company.
• Recognition of personal milestones and achievements.
• Social benefits.