L2 Support with manual testing experience

Luxoft; Poland; On-site; PLN 120,000 - 180,000; Full time

Job summary

DXC Luxoft seeks an experienced L2 support engineer to monitor edge systems, cloud apps, and telemetry pipelines. You will handle issue analysis, end-to-end diagnostics, and documentation while contributing to release validation and testing.

The role requires hands-on Linux troubleshooting, MQTT/Modbus experience, and strong collaboration with cross-functional teams in a dynamic environment.

Qualifications

• At least 4 years of experience in L2 support, technical operations, or comparable role.
• Experience with edge systems and cloud-hosted applications.
• Experience with telemetry, time-series data, and IIoT data pipelines.
• Hands-on knowledge of MQTT, Modbus, or similar industrial protocols.
• Strong Linux troubleshooting and log-analysis skills.
• Experience with SQL, databases, REST APIs, frontend and backend troubleshooting.
• Experience with manual functional and integration testing.
• Strong problem-solving, communication, documentation, and reporting skills.

Responsibilities

• Fleet monitoring: assess health, availability, connectivity, and performance of edge systems and central cloud apps.
• L2 technical support: investigate issues from monitoring systems, sites, customers, or L1.
• Root-cause analysis: review logs, metrics, telemetry, services, databases, APIs, and network connections.
• End-to-end diagnostics: trace telemetry from devices to dashboards and reports.
• Issue escalation: escalate unresolved problems with logs, steps to reproduce, and impact details.
• Documentation and reporting: keep records, procedures, fleet reports, and incident summaries.
• Release validation: dedicate ~30% to manual testing of new features and releases.

Skills

L2 support

Edge systems

Telemetry pipelines

MQTT/Modbus

Linux troubleshooting

SQL/REST APIs

Manual testing

Documentation

Education

Degree in automation/electrical engineering or related

Job description

DXC Luxoft is a global IT services and consulting company, part of DXC Technology, delivering cutting-edge digital and software solutions worldwide. We partner with leading financial institutions and global enterprises, helping them transform and scale through modern technology.

Join a global community of engineers and be part of building impactful, modern technology solutions!

Development of AI-enabled solutions that support a signal-driven commercial intelligence platform connecting market insights, content creation, sales engagement, and client feedback.

Project Description:

Development of monitoring and diagnostics system. It fulfils both local and remote data access and analytics requirement, as well as local and remote troubleshooting purpose.

The work responsibilities contain L2 support + manual testing.

Responsibilities:

• Fleet monitoring: Monitor the health, availability, connectivity, and performance of edge systems and central cloud applications.
• L2 technical support: Investigate issues reported by monitoring systems, sites, customers, or L1 support.
• Root-cause analysis: Analyse logs, metrics, telemetry, services, databases, APIs, and network connections to identify and resolve problems.
• End-to-end diagnostics: Trace telemetry from devices and gateways through edge and cloud services to dashboards and reports.
• Issue escalation: Escalate unresolved problems or software defects to development/L3 with logs, reproduction steps, technical findings, and impact information.
• Documentation and reporting: Maintain support records, troubleshooting procedures, fleet-health reports, and incident summaries.
• Release validation: Dedicate approximately 30% of the role to manual functional, integration, and regression testing of new features and support software releases.

Mandatory Skills Description:

• At least 4 years of experience in L2 support, technical operations, systems integration, industrial software support, or a comparable role.
• Experience with edge systems and cloud-hosted applications.
• Experience with telemetry, time-series data, and IIoT data pipelines.
• Hands-on knowledge of MQTT, Modbus, or similar industrial protocols.
• Strong Linux troubleshooting and log-analysis skills.
• Experience with SQL, databases, REST APIs, frontend and backend troubleshooting.
• Experience with manual functional and integration testing.
• Strong problem-solving, communication, documentation, and reporting skills.
• Degree or equivalent practical experience in automation, electrical engineering, control systems, or a related discipline.

Nice-to-Have Skills Description:

• AWS
• Python or Bash scripting
• Cloud monitoring and observability tools
• Industrial monitoring, control, maritime, or other operational-technology experience
• Cyber security standard or best practices