L&D Process Manager (Italian or German or French speaking)

EY; Katowice; Hybrid; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work arrangement

EY GDS Poland network access

Job summary

EY GDS Poland in Katowice is seeking an experienced L&D Process Manager to lead learning and capability transformation initiatives. The role blends project management with human-centered change to modernize Learning & Development ecosystems, including strategy, governance, processes, technology, and learner experience.

You will drive end-to-end delivery in international teams, ensure adoption, and measure impact across L&D programs for diverse clients.

Qualifications

• 8-10 years of professional experience in L&D / capability development transformations.
• Strong exposure to L&D / capability development transformations and project management.
• Practical knowledge of learning processes, governance, and operating models.
• Experience with learning technologies (LMS, LXP, digital ecosystems).
• Hands-on experience in designing learning content and delivering training programs.

Responsibilities

• Lead L&D transformation projects or workstreams end-to-end (planning, scope, RAID, budget, quality).
• Design and optimize end-to-end L&D processes (needs analysis, curriculum governance, delivery, evaluation).
• Support implementation and adoption of learning platforms (LMS, LXP, skills platforms).
• Develop learning operating models, including roles, vendor governance, and service delivery structures.
• Define and track learning effectiveness and adoption KPIs.
• Facilitate workshops to align learning strategies with workforce and skills priorities.
• Apply process improvement methods to streamline L&D operations.
• Design training concepts and create learning content (e.g., learning journeys, facilitator guides, participant materials, digital learning assets).
• Deliver training sessions and workshops (virtual and in-person) for client audiences, including managers and employees.

Skills

L&D transformation

Project management

Learning tech (LMS/LXP)

Curriculum design

Facilitation

Stakeholder management

English (C1+)

Italian (B2+)

German (B2+)

French (B2+)

Tools

LMS

LXP

AI tools

Job description

L&D Process Manager (Italian or German or French speaking)

Other locations: Primary Location Only

Requisition ID: 1759536

L&D Process Manager (Italian or German or French speaking)

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland - a member of the global integrated service delivery center network by EY.

The opportunity

We're growing our Business Transformation Delivery practice and are looking for experienced Managers who blend project management discipline with human-centered change expertise to help organizations successfully deliver complex, large-scale transformation programs. Our work sits at the intersection of strategy and execution- supporting clients through technology-enabled change, operating model evolution, process transformation, and workforce enablement.

You will play a key role in turning transformation ambition into tangible results, working in international environments and cross-functional teams to ensure that change is not only well-designed, but effectively delivered, adopted, and sustained.

We are seeking an experienced L&D Process Manager with a strong project management background to lead learning and capability transformation initiatives. You will help clients modernize their Learning & Development ecosystems - from strategy and governance to processes, technology, and learner experience - while ensuring structured delivery and measurable impact.

Your key responsibilities

• Lead L&D transformation projects or workstreams end-to-end (planning, scope, RAID, budget, quality).
• Design and optimize end-to-end L&D processes (needs analysis, curriculum governance, delivery, evaluation).
• Support implementation and adoption of learning platforms (LMS, LXP, skills platforms).
• Develop learning operating models, including roles, vendor governance, and service delivery structures.
• Define and track learning effectiveness and adoption KPIs.
• Facilitate workshops to align learning strategies with workforce and skills priorities.
• Apply process improvement methods to streamline L&D operations.
• Design training concepts and create learning content (e.g., learning journeys, facilitator guides, participant materials, digital learning assets) tailored to client needs.
• Deliver training sessions and workshops (virtual and in-person) for client audiences, including managers and employees.

To qualify for the role, you must have

• 8-10 years of professional experience, including strong exposure to L&D / capability development transformations.
• Solid project management experience in complex, cross-functional initiatives.
• Practical knowledge of learning processes, governance, and operating models.
• Experience with learning technologies (LMS, LXP, digital learning ecosystems).
• Hands‑on experience in designing learning content and/or delivering training programs for professional audiences.
• Ability to connect learning initiatives with skills, workforce planning, and business strategy.
• Strong facilitation and stakeholder management skills.
• Fluent English (C1+) and Italian (B2+) or German (B2+) or French (B2+) is an asset.

Ideally, you'll also

• Use AI tools to design learning concepts, generate draft training materials, or personalize learning paths.
• Create engaging PowerPoint-based training materials with strong storytelling and visual structure.
• Apply AI to summarize learner feedback and improve learning content iteratively.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations - Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The exceptional EY experience. It's yours to build.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.