Learning Operations Specialist

EY; Wrocław; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

EY Global Delivery Services in Wrocław is seeking an experienced Learning & Development Specialist to drive learning operations, program management and capability-building for our Consulting practice. The role partners with HR, Finance and external providers to deliver impactful programs aligned with business priorities.

You will oversee budgets, vendor onboarding, analytics, and communications, advocating continuous learning and employee growth across a matrix organization.

Qualifications

• 4+ years in Learning & Development or HR operations.
• Experience managing learning programs, certifications, and budgets.
• Strong organization and multi-priority management.
• Proficient in Excel and PowerPoint with data reporting.
• Advanced English, both written and verbal.

Responsibilities

• Coordinate technical learning, certification, and upskilling programs.
• Lead end-to-end learning operations, onboarding journeys, and enrollment.
• Monitor progress against development goals with stakeholders.
• Manage external learning providers and vendor onboarding.
• Support governance, budgeting, and reporting for learning programs.
• Create engaging learning communications across channels.

Skills

Learning & Development

Stakeholder engagement

Excel

PowerPoint

English proficiency

Tools

LMS

SharePoint

Viva Engage

Job description

Location: Wrocław - 2 days in office / 3 days remote

The opportunity

We are looking for an experienced Learning & Development Specialist to drive learning operations, professional development initiatives and capability-building programs within our Consulting practice. This role combines learning program management, stakeholder engagement, budget oversight, vendor management and learning analytics to support the continuous growth of our consulting professionals.

The successful candidate will work closely with Consulting leaders, HR, Finance, S2P, Operations and external learning providers to deliver impactful learning experiences aligned with business priorities and workforce development goals.

Your key responsibilities

Learning Operations & Program Management:

• Coordinate and manage technical learning, certification, upskilling, and cross-skilling programs aligned with business capability needs.
• Lead end-to-end learning operations, including training administration, onboarding journeys, enrollment management, and learning completion tracking.
• Support the execution of annual learning and development priorities by partnering with business leaders and monitoring progress against development goals.
• Serve as the primary point of contact for external learning providers and internal stakeholders.
• Manage vendor onboarding processes and support supplier relationships in partnership with Procurement, S2P, Finance, and Talent Development teams.
• Collaborate closely with business leaders, learning champions, and dedicated education SPOCs to identify capability-building needs and deliver tailored learning solutions.

Budget & Learning Governance:

• Manage and track the annual L&D budget, ensuring effective allocation of learning investments and adherence to financial guidelines.
• Monitor training expenditures and support forecasting, reporting, and budget planning activities.
• Ensure compliance with internal learning processes, governance standards, and procurement requirements.

Learning Analytics & Reporting:

• Prepare, analyze, and maintain learning reports, dashboards, and performance metrics.
• Track learning participation, certification achievements, development progress, and completion of annual learning objectives.
• Generate insights and recommendations to support data-driven learning decisions and workforce development planning.

Process Improvement & Technology Support:

• Create and maintain learning documentation, including program charters, process documentation, governance materials, and reporting frameworks.
• Support learning-related technology projects and continuous improvement initiatives.
• Provide operational support for internal learning platforms and applications, ensuring a positive user experience.

Learning Communications & Employee Engagement:

• Design and deliver engaging learning communications across multiple channels, including SharePoint, Viva Engage, newsletters, and internal campaigns.
• Promote learning initiatives, certification opportunities, and development programs to increase employee engagement and participation.
• Support internal knowledge-sharing initiatives, expert-led sessions, and communities of practice.

To qualify for the role, you must have

• Minimum 4 years of professional experience in Learning & Development, Talent Development, HR Operations, Learning Operations or a related area.
• Experience managing learning programs, certifications, training operations and stakeholder engagement activities.
• Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously.
• Experience working with learning vendors, procurement processes and budget management.
• Advanced proficiency in Microsoft Excel and PowerPoint, including data analysis, reporting, dashboard preparation and executive-level presentation development.
• Excellent communication and presentation skills.
• Advanced English proficiency (written and verbal).

Ideally, you’ll also have

• Experience within a professional services, Consulting or matrix organization.
• Familiarity with Learning Management Systems (LMS), digital learning platforms and collaboration tools.
• Experience supporting capability-building, reskilling or workforce transformation programs.
• Knowledge of learning analytics, employee development frameworks and certification management.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

The exceptional EY experience. It’s yours to build.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.