Know your customer technology business analyst

Citi; Warszawa; Hybride; PLN 110 000 - 190 000; Plein temps

Avantages offerts par ce poste

Hybrid work model (2 days WFH)

Private medical care

Pension plan 6% PPE

Life insurance

Employee assistance program

Sport card

Volunteering day

Cafeteria/flex benefits

Annual incentive opportunities

Résumé du poste

Citi Solutions Center Poland is seeking a detail-oriented Business Analyst to bridge Compliance, Business, and Technology for our KYC application. You will translate complex regulatory and business needs into precise technical requirements, ensuring robust anti-financial crime controls across the enterprise.

The role emphasizes collaboration with senior stakeholders, risk-aware decision-making, and adherence to AML/KYC standards while supporting a hybrid work model and competitive compensation.

Qualifications

• 2-5 years of proven experience as a Business Analyst or Systems Analyst in financial services.
• Experience with Agile or Scrum development.
• Proficiency in Jira and Confluence for requirements & project tracking.

Responsabilités

• Collaborate with stakeholders to elicit, document, and translate requirements into specifications for the KYC application.
• Define project scopes, success metrics, and development roadmaps.
• Analyze current processes to identify gaps and propose changes and data integrations.
• Act as SME and advise business/operations on KYC technology usage.
• Ensure compliance with AML/KYC laws and internal policies.

Connaissances

Business analysis

Agile/Scrum

Communication

Formation

Bachelor's degree

Outils

Jira

Confluence

Description du poste

Описание:

We are seeking a detail-oriented and articulate Business Analyst to join our Know Your Customer (KYC) Technology team. In this role, you will act as a critical bridge between our Compliance, Business, and Technology teams, ensuring seamless communication and mutual understanding. You will be instrumental in translating complex regulatory and business needs into precise technical requirements for our enterprise-wide KYC application, directly contributing to the strength and integrity of our global financial crime prevention framework

Задачи:

Collaborate with key stakeholders, including senior decision-makers, system owners, and end-users, to elicit, document, and translate complex compliance and business requirements into clear, actionable specifications for our enterprise-wide Know Your Customer (KYC) application. Conduct thorough systems analysis, defining clear project scopes, outcome-based criteria, and success metrics to guide development and implementation efforts. You will perform in-depth analysis of current business processes to identify operational gaps and propose and specify necessary process changes, data source integrations, and system interfaces to enhance our KYC capabilities. Serve as a subject matter expert, offering strategic advice to business and operations teams on the use of KYC technology. You will help define and enforce operational standards and best practices, ensuring procedures are understood and followed. Synthesize and prioritize business needs from various stakeholders, validating information to ensure a clear and focused development roadmap. Actively manage and mitigate risk in all business decisions. This includes ensuring the firm’s reputation is protected, safeguarding Citigroup’s assets and clients, and strictly adhering to all applicable Anti-Money Laundering (AML) and KYC laws, rules, and regulations. You will be responsible for applying sound ethical judgment, escalating control issues with full transparency, and ensuring compliance with internal policies.

Требования:

2-5 years of proven experience in a Business Analyst or Systems Analyst role, preferably within the financial services industry, is a must. Product development experience and/ or knowledge is required Demonstrable experience working in an Agile or Scrum environment is essential. Proficiency with Jira and Confluence for managing requirements and project tracking is required. Direct experience with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations and processes is required. A strong command of business analysis methodologies and concepts is essential, complemented by a solid foundational knowledge of related technical domains. Exceptional analytical and problem-solving skills, with a proven ability to manage and interpret complex information. Excellent communication skills, with the ability to convey complex information clearly and concisely in both written and verbal formats to technical and non-technical audiences. Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment without compromising quality. A meticulous and methodical approach to work, with an unwavering commitment to accuracy and attention to detail. Superior interpersonal and organizational skills are essential for effective stakeholder management. A Bachelor’s degree or equivalent practical experience is required.

Условия:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.