Know Your Customer (KYC) Technology Business Analyst

Citigroup; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Pension plan

Private medical care

Life insurance

Employee assistance program

Parental leave

Sport card

Social benefits

Job summary

Citigroup in Warsaw is seeking a dedicated Business Analyst to bridge Compliance, Business, and Technology for our KYC platform. You will translate regulatory and business needs into precise technical requirements and drive a compliant, enterprise-wide KYC solution.

You will collaborate with senior stakeholders, own elicitation and analysis tasks, and ensure robust risk management while adhering to AML/KYC regulations.

Qualifications

• 2–5 years of proven experience in a Business Analyst or Systems Analyst role, preferably within the financial services industry.
• Product development experience and/ or knowledge is required.
• Agile & Tools Proficiency: Jira and Confluence for requirements and project tracking.
• Domain Knowledge: AML and KYC regulations and processes.
• Analytical Skills: Strong analytical and problem-solving abilities.
• Communication: Clear written and verbal communication across technical and non-technical audiences.
• Project Management: Ability to manage multiple projects in a fast-paced environment.
• Bachelor's degree or equivalent practical experience is required.

Responsibilities

• Elicit, document, and translate complex compliance and business requirements into clear specifications for our KYC application.
• Analyze current processes, define scope, success metrics, and integration needs for KYC capabilities.
• Advise business and operations on KYC technology and enforce standards and best practices.
• Synthesize and prioritize business needs to guide the development roadmap.
• Identify and mitigate risk, ensuring AML/KYC compliance and alignment with internal policies.

Skills

Requirements elicitation

Agile

Analytics

Communication

Project management

AML/KYC domain knowledge

Bachelor's degree

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Job description

We are seeking a detail-oriented and articulate Business Analyst to join our Know Your Customer (KYC) Technology team. In this role, you will act as a critical bridge between our Compliance, Business, and Technology teams, ensuring seamless communication and mutual understanding. You will be instrumental in translating complex regulatory and business needs into precise technical requirements for our enterprise-wide KYC application, directly contributing to the strength and integrity of our global financial crime prevention framework

Responsibilities

• Requirements Elicitation and Definition: Collaborate with key stakeholders, including senior decision-makers, system owners, and end-users, to elicit, document, and translate complex compliance and business requirements into clear, actionable specifications for our enterprise-wide Know Your Customer (KYC) application.
• System and Process Analysis: Conduct thorough systems analysis, defining clear project scopes, outcome-based criteria, and success metrics to guide development and implementation efforts. You will perform in-depth analysis of current business processes to identify operational gaps and propose and specify necessary process changes, data source integrations, and system interfaces to enhance our KYC capabilities.
• Stakeholder Collaboration and Advisory: Serve as a subject matter expert, offering strategic advice to business and operations teams on the use of KYC technology. You will help define and enforce operational standards and best practices, ensuring procedures are understood and followed.
• Information Synthesis and Prioritization: Synthesize and prioritize business needs from various stakeholders, validating information to ensure a clear and focused development roadmap.
• Risk Management and Compliance: Actively manage and mitigate risk in all business decisions. This includes ensuring the firm's reputation is protected, safeguarding Citigroup's assets and clients, and strictly adhering to all applicable Anti-Money Laundering (AML) and KYC laws, rules, and regulations. You will be responsible for applying sound ethical judgment, escalating control issues with full transparency, and ensuring compliance with internal policies.

Qualifications

• 2-5 years of proven experience in a Business Analyst or Systems Analyst role, preferably within the financial services industry, is a must.
• Product development experience and/ or knowledge is required.
• Agile & Tools Proficiency : Demonstrable experience working in an Agile or Scrum environment is essential. Proficiency with Jira and Confluence for managing requirements and project tracking is required.
• Domain Knowledge: Direct experience with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations and processes is required. A strong command of business analysis methodologies and concepts is essential, complemented by a solid foundational knowledge of related technical domains.
• Analytical Skills: Exceptional analytical and problem-solving skills, with a proven ability to manage and interpret complex information.
• Communication: Excellent communication skills, with the ability to convey complex information clearly and concisely in both written and verbal formats to technical and non-technical audiences.
• Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment without compromising quality.
• Work Ethic: A meticulous and methodical approach to work, with an unwavering commitment to accuracy and attention to detail. Superior interpersonal and organizational skills are essential for effective stakeholder management.
• A Bachelor's degree or equivalent practical experience is required.

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit - a company benefits system which enab