Key Account Manager

Customs Support Group; Łódź; On-site; PLN 180,000 - 300,000; Full time

Job summary

Customs Support Group in Poland is seeking a Senior Key Account Manager to drive strategic cooperation with its largest clients, delivering comprehensive customs services and maximizing value across complex supply chains.

You will lead high-level negotiations, expand relationships across procurement, logistics, and compliance, and work with cross-functional teams to tailor solutions for enterprise clients in manufacturing, ecommerce, retail, and related sectors.

Qualifications

• Minimum 4–5 years of experience in managing key B2B accounts, preferably in logistics, freight forwarding, customs, or related industry.
• Fluent in Polish and at least B2 in English.
• Experience working with large corporate clients and complex procurement processes.
• Strong knowledge of customs-related topics and/or international logistics.
• Ability to conduct high-level negotiations and build strategic relationships.
• Strong business development and results-oriented mindset.

Responsibilities

• Expand cooperation by identifying new business areas and solutions (e.g. customs outsourcing, process automation, regulatory consulting).
• Conduct commercial negotiations and prepare customized offers tailored to client needs.
• Build relationships at various decision-making levels within the client’s organization (procurement, logistics, compliance, executive board).
• Collaborate with operational, customs, legal, and IT departments to ensure the highest quality of service.
• Monitor customer satisfaction levels and implement corrective actions when needed.
• Analyze business data, prepare reports, recommendations, and account development strategies.
• Participate in tenders, pilot projects, and implementations for strategic clients.
• Acquire new clients tailored solutions.

Skills

Key Account Management

B2B Sales

Negotiations

Strategic Relationship Building

Polish fluency

English B2

Business development

Data-driven

Job description

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.

From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.

How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.

Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.

Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.

CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

Why Join Us

At CSG, you will be part of a growing international organization that is improving how customs work gets done.

You will:

• Work with experienced customs professionals and technology teams
• Gain exposure to international trade and complex supply chains
• Contribute to services that have a real impact on global commerce

This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.

Purpose of the position

Key Account Manager (KAM) is responsible for developing strategic cooperation with the company’s largest clients who use or may use comprehensive customs services. His main tasks will include building long-term relationships, increasing volumes, and identifying new opportunities for collaboration within existing contracts. This role requires an understanding of complex business processes of corporate clients and the ability to propose managing a portfolio of key clients from the large enterprise sector (including manufacturing, e-commerce, retail, automotive, FMCG).

• Expanding cooperation by identifying new business areas and solutions (e.g. customs outsourcing, process automation, regulatory consulting).
• Conducting commercial negotiations and preparing customized offers tailored to client needs.
• Building relationships at various decision-making levels within the client’s organization (procurement, logistics, compliance, executive board).
• Collaborating with operational, customs, legal, and IT departments to ensure the highest quality of service.
• Monitoring customer satisfaction levels and implementing corrective actions when needed.
• Analyzing business data, preparing reports, recommendations, and account development strategies.
• Participating in tenders, pilot projects, and implementations for strategic clients.
• Acquiring new clients tailored solutions.

Job Requirements

• Minimum 4–5 years of experience in managing key B2B accounts, preferably in the logistics, freight forwarding, customs, or related industry.
• Fluent in Polish and at least B2 in English
• Experience working with large corporate clients and complex procurement processes.
• Strong knowledge of customs-related topics and/or international logistics.
• Ability to conduct high-level negotiations and build strategic relationships.
• Strong business development and results-oriented mindset.