Junior Technical Support Engineer- 1-Year Fixed Contract

GEP; Toruń; On-site; PLN 54,000 - 76,000; Full time

Job summary

GEP is seeking a Junior Technical Support Engineer for a 1-year fixed contract in Toruń, Poland. You will join a team delivering technical support to international customers and partners.

You will communicate via email, ticketing system, and telephone, diagnose issues, and help prioritize and resolve problems. Basic IT skills and a willingness to learn are essential, with shifts required.

Qualifications

• Fluent English written and spoken (B2 or higher).
• Basic IT technical skills.
• Desire to learn and gain experience in the IT field.
• Availability to work in shifts.

Responsibilities

• Be a member of a team which provides technical support and problem-solving abilities for our international external and internal customers.
• Communicate with our business customers and IT professionals via e-mail, ticketing system and telephone.
• Identify, evaluate and prioritize customer problems and formulate resolution plans.
• Assist in identifying resolution gaps and in evaluating new services, processes and technologies introduced at the helpdesk.
• Escalate unresolved issues to support leads, designated service group or client helpdesk

Skills

Fluent English

Basic IT skills

Desire to learn

Shifts availability

Tools

ITIL knowledge

IT Service Management tools

Job description

Junior Technical Support Engineer- 1-Year Fixed Contract GEP OPUS Torun, Toruń, Torun, Poland Full Time

Job Description

Who We Are

GEP, with over 30 offices internationally, is the fastestgrowing procurement and supply chain solutions firm – consulting, software andmanaged services. GEP has succeeded by being smart and creative; solvingcomplex problems and finding opportunities for the world’s largestorganizations.

How You Grow at GEP

We recognize people who make a genuine difference, workhard and drive achievements. Results are noticed and rewarded. It’s how youwill grow a career at GEP, and in a much shorter time frame than at otherfirms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our teammembers so we embrace people of all experiences, nationalities, abilities,cultures, races, gender identities, sexual orientations and ages. What makesyou unique and different is celebrated and will help GEP stand out even more.And we are a women-founded and -owned company so our foundation is making GEP agreat place to work for women, a place where women can learn, advance and giveback.

Are You One of Us

• Be a member of a team which provides technical support and problem-solving abilities for our international external and internal customers.
• Communicate with our business customers and IT professionals via e-mail, ticketing system and telephone.
• Identify, evaluate and prioritize customer problems and formulate resolution plans.
• Assist in identifying resolution gaps and in evaluating new services, processes and technologies introduced at the helpdesk.
• Escalate unresolved issues to support leads, designated service group or client helpdesk

Preferred Qualifications

• Fluent English written and spoken (B2 or higher).
• Basic IT technical skills.
• Desire to learn and gain experience in the IT field.
• Availability to work in shifts.

Nice-to-Have Advantages

• Unix / Linux basic level skills.
• Knowledge of ITIL framework and IT Service Management tools.
• Proficiency in additional languages such as German, Swedish, Norwegian, or Finnish.

GEP’s strength is its people. As a leader in procurement and supply chain solutions, we are committed to providing innovative solutions that create a competitive advantage for enterprises worldwide. Our leadership helps us maintain this focus and drives our commitment to deliver the highest value to our clients.

GEP’s leadership is a collective of some of the most experienced and accomplished professionals in the industry. Blending together strong business acumen with rich technical expertise, they are leading GEP’s global workforce into the future

WeAreGEP

What makes us really stand out from the crowd?

We value and invest in talent. We respect honesty and individuality. We put our clients and our people first. This is what makes us special, and why GEP is an exceptional place to work.