Junior Swedish-Speaking Collections Associate (Hybrid)

ACCA Careers; Wrocław; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Onboarding & Buddy program

Soft skills and technical trainings

Udemy for Business access

Diversity & inclusion culture

Job summary

Deloitte Central Europe is seeking a motivated Collections Associate to join our finance team in Wrocław. You will manage accounts receivable, contact customers, establish payment plans, and maintain accurate records while collaborating with sales and customer service.

The role requires 0–2 years in finance customer service or AR, strong English (C1) and Swedish (B2), and experience with SAP or Oracle; we offer hybrid work, onboarding, training platforms, and a supportive, diverse culture.

Qualifications

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands‑on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (C1) and Swedish (B2) required to effectively support a global customer base.

Responsibilities

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations

Job description

Deloitte Central Europe is seeking a motivated Collections Associate to join our finance team in Wrocław. You will manage accounts receivable, contact customers, establish payment plans, and maintain accurate records while collaborating with sales and customer service.

The role requires 0–2 years in finance customer service or AR, strong English (C1) and Swedish (B2), and experience with SAP or Oracle; we offer hybrid work, onboarding, training platforms, and a supportive, diverse culture.