Junior Service Analyst with German (multilingual)

Sopra Steria USA; Katowice; On-site; PLN 45,000 - 78,000; Full time

Benefits offered by this job

Luxmed

Medicover Sport

Educational platforms

Languages learning platform

Referral bonus

Life insurance

Workation

Job summary

A leading technology consulting firm in Katowice seeks a Junior Service Analyst fluent in German and English. You will be responsible for resolving incidents related to hardware and applications while communicating effectively with users. No prior experience is required, as training will be provided to help you integrate into the IT sector. The ideal candidate is a motivated team player eager to develop their IT skills in a supportive environment with diverse opportunities for growth.

Qualifications

• Proficient in German and English communication, minimum B2 level.
• Enthusiastic about developing IT skills and working in a team.
• Ability to follow procedures in a supportive environment.
• Ability to follow the procedures and work under guidance.

Responsibilities

• Receive and resolve incidents regarding hardware and applications.
• Communicate with users in German and English.
• Escalate complex problems to 2nd line support.
• Escalate complex problems to 2nd line support.
• Collaborate with other technical teams.
• No prior experience required; training provided.

Skills

Knowledge of German and English at least at B2 level

Willingness to develop IT skills

Well-motivated team player

Strong communication skills

Follow procedures

Job description

Company Description

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.

The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

Job Description

We are currently looking for a Junior Service Analyst with German to join our Sopra Steria team.

Responsibilities

• Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
• Following instructions when dealing with incidents
• Communicating with users in German and English
• Escalating more complex problems to the 2nd line of support
• Collaborating with other technical teams
• We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Qualifications

• Knowledge of German and English at least at B2 level
• Willingness to develop IT skills
• Well-motivated team player with communication skills
• Working according to the procedures
• Working hours: Shift Hours

Additional Information

What we offer

• BENEFITS:
  • Luxmed
  • Medicover Sport
  • Worksmile
  • Educational platforms
  • Languages learning platform
  • Referral bonus
  • Copyrights
  • Life insurance
  • Workation
• DEVELOPMENT OPPORTUNITIES:
  • Certifications (paid by the company)
  • Conferences
  • Tech Lunches
  • Possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

Recruitment Process

• A short phone call with a recruiter (30 min max)
• One-hour long interview on Teams (with both general and technical questions)

Salary range

All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

Equal‑Opportunity Statement

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.