Junior Payment Support Specialist

Centro.team; Województwo mazowieckie; Hybrid; PLN 126,000 - 169,000; Full time

Job summary

A dynamic payment technology company in Poland seeks a Junior Payment Support Specialist to provide integration support for merchants. This role is ideal for recent graduates or last-year students eager to develop their skills in a friendly and flexible work environment. Responsibilities include assisting with transaction verification, communicating with merchants, and troubleshooting issues. Join us for a comprehensive benefits package and opportunities for career advancement.

Benefits

Comprehensive benefits package

Flexible working hours

Professional development opportunities

Qualifications

• Recent graduate or last-year student of national universities.
• Excellent written and verbal communication skills.
• Fluency in English both spoken and written.

Responsibilities

• Provide dedicated payment processing integration support to all types of merchants.
• Work with transaction logs for verification.
• Communicate with merchants using different channels.

Skills

Excellent written and verbal communication skills

Pattern recognition abilities

Fluency in English

Enthusiasm for customer satisfaction

Education

Recent graduate or last-year student

Tools

Jira

Slack

Teams

Job description

We are looking for an energetic and driven Junior Payment Support Specialist from Ukraine to join CentroBill, eager to grow their skills and apply them in a dynamic environment. If you're passionate about personal development and hands‑on learning, this is the perfect opportunity for you!

Who are we?

CentroBill is an information technology company established in 2012. We empower global merchants to accept payments through debit cards, credit cards, and alternative payment methods.

Our project offers a seamless integration with a variety of Credit Card Acquirers, Payment Service Providers, and Alternative Payment Methods through a unified API. We primarily serve the European, North American, and LATAM markets.

CentroBill is part of Centro Holding, an international product development company with over 15 years of expertise in web development, commercial design, affiliate, and online marketing. Our diverse and talented team operates across various countries, including the USA, Canada, Cyprus, Ukraine, Poland, Georgia, and more.

What you’ll be working on:

• Provide dedicated payment processing integration support to all types of merchants;
• Understand API system architecture (at a high level);
• Work with transaction logs (JSON/XML) and internal & external dashboards for transaction verification;
• Use troubleshooting techniques to identify the root causes of the merchant issues and resolve them;
• Communicate with merchants regarding their requests using different channels: email, Jira, TG, Slack, Teams;
• Investigate technical issues and promptly elevate concerns to the senior engineers if needed;
• Work together with other teams in order to mitigate vulnerabilities and resolve complex merchants’ requests.

About you:

• Recent graduate or last‑year student of national universities;
• Excellent written and verbal communication skills, ability to express thoughts logically;
• Pattern recognition abilities and excellent memorizing skills;
• Fluency in English both spoken and written;
• Enthusiasm and passion for making our partners happy.

Nice to have:

• Basic programming skills in PHP or Python;
• Knowledge of different types of APIs, web protocols and services.

Why work with us?

• Comprehensive benefits package.
• Comfortable office in Kyiv with Starlink and electric generator.
• Flexible working hours and hybrid work options.
• Access to the latest tools and technologies.
• Opportunities for professional development and career advancement.

We look forward to receiving your application!