Junior IT Support Specialist - Remote (English)

Arla Foods; Województwo pomorskie; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global dairy leader is seeking an IT Support role in Poland, where you will assist colleagues in a dynamic environment. Key responsibilities include providing end-user support, troubleshooting remotely, and managing IT incidents. Ideal candidates should be fluent in English and well-versed in MS Office. The position offers comprehensive training, health insurance, career development support, and additional benefits promoting a healthy lifestyle and employee well-being.

Benefits

Training and professional induction

Financial support for education

Medical care & life insurance

Gym card and vouchers

Home IT kit

Employee assistance program

Support for healthy lifestyle activities

Qualifications

• Proven experience in Service Desk or Customer Support is a plus.
• Team player with the ability to prioritize effectively.

Responsibilities

• Provide end-user support and remote troubleshooting.
• Prioritize and manage multiple tickets simultaneously.
• Act as an escalation point for urgent IT incidents.
• Suggest process improvements based on recurring issues.

Skills

Fluency in English

Proficiency in MS Office & Outlook

Strong communication skills

Analytical skills

Organizational skills

Ability to troubleshoot effectively

Tools

ITIL

ServiceNow

Microsoft O365

Job description

A global dairy leader is seeking an IT Support role in Poland, where you will assist colleagues in a dynamic environment. Key responsibilities include providing end-user support, troubleshooting remotely, and managing IT incidents. Ideal candidates should be fluent in English and well-versed in MS Office. The position offers comprehensive training, health insurance, career development support, and additional benefits promoting a healthy lifestyle and employee well-being.