Junior Customer Service Representative

Arrow Electronics; Województwo pomorskie; Hybrid; PLN 42,000 - 60,000; Full time

Benefits offered by this job

Premium Medical Care

MyBenefit System

MultiSport Card

Job summary

Arrow Electronics in Gdańsk is hiring a Junior Customer Service Representative to support customers through the order-to-invoice lifecycle. You will interact primarily via email with occasional calls, coordinating with Sales, Logistics and other teams in a hybrid work setting.

The role is ideal for someone starting their career in customer service or order management, with opportunities to learn in an international environment while enjoying a supportive team and structured onboarding.

Qualifications

• English at B2 level, both written and spoken.
• Strong communication and coordination skills.
• Customer-oriented mindset.
• Accountability and attention to detail.
• Ability to work effectively as part of a team.

Responsibilities

• Managing the order-to-invoice process.
• Communicating with customers and suppliers via email and phone.
• Providing after-sales support to business customers.
• Maintaining order accuracy and monitoring backlog changes.
• Supporting customer reserved inventory management and coordination with Sales, Assets, and Logistics teams.
• Driving on-time delivery performance in line with customer and company goals.
• Building customer satisfaction through proactive communication and problem-solving.

Skills

English B2

Strong communication

Customer focus

Teamwork

Attention to detail

Accountability

Tools

MS Office

Microsoft Excel

Job description

## Junior Customer Service RepresentativeApply: PL-Gdansk, Poland (Aleja Grunwaldzka): Full time: Posted Today: R248954# **Position:**Junior Customer Service Representative# **Job Description:****About the Role**We are looking for a Customer Service Representative to join our team in Gdańsk!This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.**What You Will Do**As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.**Your Responsibilities Will Include*** Managing the order-to-invoice process* Communicating with customers and suppliers via email and phone* Providing after-sales support to business customers* Managing customer orders and maintaining order accuracy* Monitoring and handling backlog alerts and requested backlog changes* Supporting customer reserved inventory management* Cooperating closely with Sales, Assets, and Logistics teams* Driving on-time delivery performance in line with customer and company goals* Building customer satisfaction through proactive communication and problem-solving* Contributing to process efficiency and continuous improvementThis role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.**Who You Are**You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.**Skills & Experience Required*** English at B2 level, both written and spoken* Strong communication and coordination skills* Customer-oriented mindset* Accountability and attention to detail* Ability to work effectively as part of a team**Nice to Have*** Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role* Good knowledge of MS Office applications* Good knowledge of Microsoft Excel* Polish language skills**What We Offer*** Premium Medical Care programme, including a dental package* MyBenefit System, including a MultiSport Card and vouchers* Career development opportunities in a rapidly growing international environment* Dynamic and collaborative workplace with a friendly atmosphere**Who Are We?**As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry. Please submit your CV in English. #LI-JN #LI-hybrid# **Location:**PL-Gdansk, Poland (Aleja Grunwaldzka)# **Time Type:**Full time# # **Job Category:**Sales