Junior Customer Service Representative

Arrow Electronics; Województwo pomorskie; Hybrid; PLN 42,000 - 60,000; Full time

Benefits offered by this job

Premium Medical Care

MyBenefit System

Career development

Collaborative workplace

Job summary

Arrow Electronics in Gdańsk is hiring a Junior Customer Service Representative to support the order-to-invoice process for business customers, liaising with Sales, Logistics and internal teams. The role emphasizes email communication and occasional phone calls in an international environment.

This entry-level position offers hybrid work with 2-3 days in the office, standard business hours, and onboarding in the office during the initial months to learn and develop.

Qualifications

• English at B2 level, both written and spoken.
• Strong communication and coordination skills.
• Customer-oriented mindset.
• Accountability and attention to detail.
• Ability to work effectively as part of a team.

Responsibilities

• Managing the order-to-invoice process.
• Communicating with customers and suppliers via email and phone.
• Providing after-sales support to business customers.
• Managing customer orders and maintaining order accuracy.
• Monitoring and handling backlog alerts and requested backlog changes.
• Supporting customer reserved inventory management.
• Cooperating with Sales, Assets, and Logistics teams.
• Driving on-time delivery performance in line with customer and company goals.
• Building customer satisfaction through proactive communication and problem-solving.
• Contributing to process efficiency and continuous improvement.

Skills

English (B2)

Communication & coordination

Customer-oriented mindset

Accountability & attention to detail

Team collaboration

Polish language

Tools

MS Office

Microsoft Excel

Job description

Position:

Junior Customer Service Representative

Job Description:

About the Role

We are looking for a Customer Service Representative to join our team in Gdańsk!

This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.

What You Will Do

As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.

Your responsibilities will include:

• Managing the order-to-invoice process
• Communicating with customers and suppliers via email and phone
• Providing after-sales support to business customers
• Managing customer orders and maintaining order accuracy
• Monitoring and handling backlog alerts and requested backlog changes
• Supporting customer reserved inventory management
• Cooperating closely with Sales, Assets, and Logistics teams
• Driving on-time delivery performance in line with customer and company goals
• Building customer satisfaction through proactive communication and problem-solving
• Contributing to process efficiency and continuous improvement

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.

Who You Are

You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.

This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.

Skills & Experience Required

• English at B2 level, both written and spoken
• Strong communication and coordination skills
• Customer-oriented mindset
• Accountability and attention to detail
• Ability to work effectively as part of a team

Nice to Have

• Previous experience in Customer Service, Order Management, Sales Support, or a similar customer‑facing role
• Good knowledge of MS Office applications
• Good knowledge of Microsoft Excel
• Polish language skills

What We Offer

• Premium Medical Care programme, including a dental package
• MyBenefit System, including a MultiSport Card and vouchers
• Career development opportunities in a rapidly growing international environment
• Dynamic and collaborative workplace with a friendly atmosphere

Who Are We?

As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value‑added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long‑term partnerships with leading suppliers and customers across the global technology industry.

#LI-JN #LI-hybrid

Location:

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:

Full time

Job Category:

Sales

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.