Inside Sales Representative

Arrow Components; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Multisport

Weekly fruit days

Hybrid work model

Job summary

Arrow Components is seeking an Inside Sales Representative for its Enterprise Computing Solutions. You will be the first point of contact for customers, handling quotes, orders, and forecasts, and collaborating with KAM/PM/BDM and internal teams to grow market share and profitability.

You will manage a high-volume renewal pipeline, engage end users for renewals and upsell opportunities, and provide excellent customer experiences with timely communication.

Qualifications

• Proven experience in sales or customer service.
• Bilingual in English and Polish (written and spoken).
• Proficient with CRM systems like Salesforce or Dynamics.
• Strong ability to manage a high-volume renewal pipeline.
• Excellent communication and coordination skills.

Responsibilities

• Manage a portfolio of renewals and new opportunities.
• Engage end users to secure renewals and upsell opportunities.
• Provide timely, accurate quotes and orders.
• Support partners with pricing and product information.
• Maintain forecasting, pipeline hygiene, and CRM updates.
• Follow renewal and partner engagement processes.
• Coordinate with internal teams to resolve issues.

Skills

Sales experience

Customer service

Communication

Coordination

CRM proficiency

English proficiency

Polish proficiency

Analytical thinking

Planning abilities

Team orientation

Tools

Salesforce

Microsoft Dynamics

Job description

About the Role

Join Arrow’s Enterprise Computing Solutions as Inside Sales Represetative.

Position

Inside Sales Representative

Job Description

Join Arrow’s Enterprise Computing Solutions as Inside Sales Represetative.

As an Internal Sales Representative, you’ll be the first point of contact for customers, managing daily operations, quotes, orders, and forecasts. You’ll collaborate with KAM/PM/ BDM and internal teams to maximize Arrow’s market share, profitability, and efficiency.

Key Responsibilities

• Manage a portfolio of renewal and new opportunities using the 120-day renewal cadence.
• Proactively engage end users to secure renewals and new business, articulate value, discuss pricing, and identify upsell or expansion opportunities.
• Deliver a high-quality customer experience through timely, accurate, and professional communication.
• Support partners with quotes, pricing, product information, renewal and new sale documentation.
• Maintain accurate forecasting, pipeline hygiene, and daily CRM updates.
• Follow sales processes, renewal guidelines, and partner engagement frameworks.
• Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues.

What We’re Looking For

• Sales & customer service experience
• Strong communication and coordination skills
• Proficiency in sales and office systems
• Fluent English and Polish is a must (written & spoken)
• Analytical and planning abilities
• Team-oriented mindset
• Highly organized, proactive, and able to manage a high-volume renewal pipeline
• Strong communication skills with the ability to clearly articulate value to end users and partners
• Background in Inside Sales, Customer Success, or Customer Support within tech/SaaS/IT
• Proficiency with CRM tools (Salesforce or equivalent) and Microsoft Dynamics
• Problem-solving mindset, flexibility in approach, and the ability to adapt to changing business conditions
• Strong sense of responsibility and excellent organizational skills

What we offer?

• Work with a global leader in technology distribution
• Career growth opportunities in a dynamic industry
• Be part of a team driving innovation
• Working within an international organization with very good and friendly working atmosphere
• Social advantages: Health insurance, Multisport, Weekly fruit days,
• Hybrid model of work, 4 days in the office, 1 day at home after probation period

Working hours

Mon-Thu : 9am-5pm, Friday: 8am-4pm.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Location

PL-Cracow, Poland (Sosnowiecka)

Time Type

Full time

Job Category

Sales