Junior Contact Center Specialist

Adecco; Poland; Presencial; PLN 61 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time position

Temporary contract

Salary from PLN 5,500 gross

Monthly performance bonus

Two shifts: 10:00–18:00; 11:00–19:00

International and multicultural env.

Open communication and continuous学习

Experience in Financial Crime

Resumo da oferta

Adecco Poland is seeking a Contact Center Junior to support English-speaking customers in Financial Crime. You will handle inbound and outbound calls, provide information, and assist with account blocks, document requests, and related issues.

The role offers a full-time position on a temporary contract with shifts 10:00–18:00 and 11:00–19:00, a multicultural team, and opportunities to gain hands-on experience in Financial Crime and customer service.

Qualificações

• Strong administrative skills and attention to detail.
• English at C1 level or higher.
• Good organizational and multitasking abilities.
• Proactive, independent work approach.
• Ability to stay calm in stressful situations.
• Experience with MS Office is preferred.

Responsabilidades

• Handle incoming calls from English-speaking customers in Financial Crime.
• Provide clear, accurate information to customers.
• Assist with account blocks and document requests.
• Make outbound calls to bank customers.
• Maintain up-to-date customer records.
• Use MS Office to support daily tasks.
• Maintain high service quality and build relationships.

Conhecimentos

Administrative skills

English proficiency (C1+)

Attention to detail

Organizational skills

Communication skills

Independent worker

Ferramentas

MS Office

Descrição da oferta de emprego

We are looking for a Contact Center Junior to join our team and support English-speaking customers in the Financial Crime area.

In this role, you will handle both inbound and outbound calls, provide accurate and professional information, and assist customers with matters such as account blocks, document requests, and related account issues.

This is a great opportunity for someone who is organized, confident in communication, comfortable working independently, and able to stay calm when handling challenging situations. You’ll gain valuable experience in a Financial Crime environment while working with customer databases, MS Office, and international teams.

What We Offer:

• Full-time position
• Temporary contract
• Salary from PLN 5,500 gross
• Monthly performance bonus
• Two working shifts: 10:00–18:00 and 11:00–19:00
• International and multicultural working environment
• Open communication and a strong focus on continuous learning
• Opportunity to gain hands‑on experience in Financial Crime and customer service

What You’ll Do:

• Handle incoming calls from English-speaking customers in the Financial Crime area, following company procedures and service standards.
• Provide clear, accurate, and comprehensive information to customers.
• Support customers with account blocks, required documentation, and related issues.
• Make outbound calls to bank customers as part of the contact center process.
• Work with customer databases and ensure information and records are accurate and up to date.
• Use MS Office and other standard office tools to support your daily work.
• Maintain a high level of service quality and build positive customer relationships through professional communication.
• Make timely decisions and take appropriate action when handling customer requests.

What We’re Looking For:

• Strong administrative skills and attention to detail.
• English at C1 level or higher, with the ability to communicate confidently and professionally with customers.
• Good organizational skills and the ability to manage routine processes accurately.
• A proactive and independent approach to work.
• The ability to make quick and appropriate decisions when needed.
• Resilience and the ability to remain calm and professional in stressful or demanding situations.
• Very good MS Office skills and confidence using standard office applications.
• A customer‑focused mindset and a commitment to providing high‑quality service.