Junior Client Service Representative

Brown Brothers Harriman & Co.; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Culture days

Private medical care

Life Insurance

Hybrid work model

Training assistance

Wellbeing program

Online benefit platform

Job summary

Brown Brothers Harriman & Co. (BBH) in Krakow is seeking a Junior Client Service Representative to serve as the primary contact for clients and internal teams, ensuring timely resolution of inquiries and exceptional service.

The role focuses on custody products and client relationships in a hybrid work setup. You will respond to client inquiries daily, collaborate with internal departments and third-party providers, and participate in audits and project work to improve service delivery.

Qualifications

• BS/BA degree in business, finance, or accounting, or equivalent work experience.
• Strong verbal and written communication.
• Ability to prioritize and resolve client needs under deadlines.

Responsibilities

• Promptly respond to client inquiries daily.
• Coordinate with internal teams or third-party providers to prioritize requests and resolve issues.
• Participate in team projects and audits.
• Utilize internal technology to manage client inquiries.
• Introduce clients to new technology, automation tools, and products.

Skills

Communication

Prioritization

Client relationship building

Learning new technologies

Deadline management

Verbal and written skills

MS Office proficiency

Education

BS/BA in business/finance/accounting or equivalent

Tools

Microsoft Office

Job description

At BBH, Partnership is more than a form of ownership-its our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for whats next, this is the right place to build a fulfilling career.

Location: Krakow Type of work: Full-time Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

Join us as a Junior Client Service Representative!

Client Service Representative serves as a primary contact for clients and internal operational teams. CSR provides timely and accurate resolution of internal and client inquiries to ensure exceptional levels of client service are met. The individual focuses on the Custody disciplines and the applicable product offering for assigned client relationships.

On this position you will be responsible for:

• Proactively respond to client's inquiries on a daily basis.
• Work effectively with internal departments or third-party providers to prioritize client requests, deliverables, and issue resolution.
• Participate in team-based project work and audits.
• Utilize relevant internal technology solutions to effectively manage client's inquiries.
• Introduce and familiarize clients with new technology, automation tools and products.

What we're looking for:

• BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively prioritize and resolve client needs.
• Ability to learn and utilize new technologies to research, analyze, and resolve client needs.
• Ability to work quickly and accurately in a deadline-oriented environment.
• Ability to build and maintain internal and external client relationships.
• Strong ability to apply analytical skills to data, workflows, numeric information and problem solving.
• Comprehensive working knowledge of Microsoft Office products.

What We Offer:

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service.
• Private medical care for you and your family.
• Life Insurance.
• Hybrid Working Opportunities.
• Professional trainings and qualification support.
• Thrive Wellbeing Program.
• Online benefit platform.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development- so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often- pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership-its our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help - which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often- pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for whats next, this is the right place to build a fulfilling career.