ITAM Manager

Total Marketing Support Limited; Kraków; On-site; PLN 180,000 - 260,000; Full time

Job summary

DS Smith in Krakow is seeking an IT Asset Management Manager to lead all aspects of IT asset lifecycle across the enterprise, from procurement to disposal, with a focus on compliance, cost control and accurate reporting. You will build governance, tooling, and cross-functional partnerships to optimize hardware, software, cloud entitlements, and related assets.

You will design and implement global ITAM strategy, manage a distributed team, report KPIs to senior stakeholders, support budgeting, and

Qualifications

• 5+ years in IT Asset Management and governance.
• Understanding of core ITIL processes.
• Experience in multinational environments with distributed teams and complex licensing.
• Knowledge of HAM, SAM, ITAM best practices and software licensing.
• Hands-on ITAM tools such as ServiceNow ITAM/SAM and Flexera.
• Vendor management, audits and renewals experience.
• Regulatory/compliance and data sanitization awareness.
• Fluent in English.

Responsibilities

• Design, implement and continuously improve global ITAM strategy and standards.
• Provide leadership, planning and execution of ITAM processes.
• Manage all IT asset lifecycle from purchase to disposal.
• Collaborate with IT service providers to optimize assets and services.
• Lead software licensing and cloud entitlement management and renewals.
• Establish and report ITAM KPIs to senior stakeholders.
• Support budgeting and forecasting for hardware and software spend.
• Lead, mentor and grow a distributed ITAM team.
• Manage ITAM tooling integrations and vendor relationships.
• Maintain Asset Management Database in Service Now.
• Liaise with internal stakeholders and external auditors.
• Drive sustainable disposal and data sanitation practices.

Skills

ITAM experience

ITIL processes

Global procurement

HAM & SAM

Software licensing

Cloud entitlement

ITAM tools ServiceNow

CMDB/ITSM/ERP

Vendor negotiations

Data sanitization

English fluency

Tools

ServiceNow ITAM

Flexera

Job description

Location – Krakow

Why is this job for you:

The IT Asset Management Manager will be a part of the Infrastructure, Security & Services Organisation, reporting directly into the Head of Service Management & Performance. The role will be responsible for leading all aspects of IT Asset Management functions across DS Smith to optimize IT asset lifecycle, reduce cost and risk, ensure compliance, and enable accurate financial and inventory reporting. You will be building and managing processes, governance, tooling, and cross functional relationships to manage hardware, software, cloud entitlements, and other IT assets across the enterprise. You will:

• Design, implement and continuously improve global ITAM strategy, policies and standards for Hardware & Software Assets
• Provide leadership, vision, strategic planning and execution of ITAM processes
• Manage all aspects of IT asset lifecycle — from purchase to disposal
• Collaborate with all IT service providers and product owners to manage and optimize the assets, services and support
• Lead software license and cloud entitlement management: track usage, optimize entitlements, manage renewals and reduce overspend
• Establish and report ITAM KPIs (inventory accuracy, compliance position, cost savings, asset utilization, refresh cadence, etc) to senior stakeholders.
• Support budgeting and forecasting for hardware and software spend
• Lead, mentor and grow a distributed ITAM team
• Manage optimalizations and integrations of ITAM tools
• Manage relationships with internal stakeholders and third-party vendors
• Maintain the accuracy of the Asset Management Database within Service Now
• Act as the liaison between internal stakeholders and external auditors
• Drive sustainable disposal and e-waste practices in line with Environmental and data sanitation policies

You have:

• 5+ years of experience in IT Asset Management and a strong background in ITAM governance and vendor management
• Comprehensive understanding of core ITIL Processes
• Proven experience operating in a multinational environment with distributed teams and complex procurement and licensing models
• Strong knowledge of HAM, SAM, ITAM best practices, asset lifecycle management, software licensing (e.g., Microsoft, Oracle, VMware), and cloud cost & entitlement management
• Hands-on experience with ITAM tools (e.g., ServiceNow ITAM/SAM, Flexera) and CMDB/ITSM/ERP integrations
• Experience managing vendor relationships, audits and contract/renewal negotiations
• Understanding of regulatory and compliance frameworks and secure disposal and data sanitization requirements
• Fluency in English

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.