Digital Workplace & End User Experience Manager

Total Marketing Support Limited; Kraków; Remote; PLN 180,000 - 280,000; Full time

Job summary

Total Marketing Support Limited is seeking a Digital Workplace & End User Experience Manager to shape the global digital workplace strategy and deliver secure, productive experiences for a multinational workforce across offices, sites, and home offices.

You will lead end-user experience analytics, drive adoption and change, oversee Modern Management transitions (Intune/Autopilot), define UX strategy and governance, manage vendors, and partner with HR and comms to align tools with business goals.

Qualifications

• Experience with Digital Employee Experience platforms and Microsoft 365.
• Proven ability to lead UX strategy, operating model and governance.
• Demonstrated change/adoption program leadership and UX testing.
• Strong vendor management and multinational collaboration background.

Responsibilities

• Define and execute global digital workplace strategy aligned with business goals.
• Measure end-user experience using analytics and feedback to drive improvements.
• Ensure security and compliance within digital workplace solutions.
• Oversee transition to Modern Management (Intune, Autopilot) for zero-touch deployment.
• Represent user needs in product selection and enterprise architecture discussions.
• Standardize the digital experience across regions while respecting local rules.
• Lead training and change management for new digital tools and practices.
• Manage service model: SLAs, KPIs, vendor relationships and costs.

Skills

DEX platforms

Microsoft 365

Intune/SCCM

ITIL & ITSM

UX testing

Vendor management

Multinational experience

Regulatory compliance

English fluency

Tools

Intune

SCCM

VDI/DaaS

Job description

Location - Krakow

Digital Workplace & End User Experience Manager will be a part of the Infrastructure, Security & Services Organisation, reporting directly into the Head of Service Management & Performance. The role will be mainly responsible for the vision, strategy, and operational excellence of the digital tools and services provided to our DS Smith global workforce to ensure that every employee, whether in a corporate office, a manufacturing site, or a home office has a seamless, productive, and secure digital experience.

Why is this job for you:

You'll partner with IT and other business organizations and leaders to shape digital workplace services and drive adoption, satisfaction and operational excellence - from the device in users' hands to the platforms they rely on.

You will:

• Define and execute the global digital workplace and end-user experience strategy aligned with business goals and digital transformation initiatives
• Use analytics and user feedback (surveys, telemetry, UX testing, etc.) to measure end user experience, identify pain points, prioritize improvements and support hardware refresh planning
• Ensure that security and compliance are embedded in digital workplace solutions and processes
• Oversee the transition to Modern Management (Microsoft Intune, Autopilot, etc.) to enable "Zero-Touch" deployment globally
• Represent business and employee needs in product selection, roadmap decisions and enterprise architecture discussions
• Standardize the digital experience across diverse geographic regions while respecting local legal and linguistic requirements
• Partner with HR and Communications to ensure digital tools support employee engagement
• Lead design and continuous improvement of user journeys, onboarding, device provisioning, support flows, mobile device management and self-service portals to maximize productivity and satisfaction
• Drive adoption and change management for new digital workplace tools and practices
• Manage the digital workplace service model: SLA/KPI definition, vendor relationships and cost optimization
• Develop training, communication and champions programs
• Plan and build the employee digital experience roadmap

You have:

• Experience with managing Digital Employee Experience (DEX) platforms, collaboration platforms (Microsoft 365), endpoint management (Intune, SCCM), VDI/DaaS and service management tools
• Strong understanding of ITIL, incident/problem/change management, SLA/KPI governance and ITSM best practices
• Demonstrated experience running change/adoption programs, training, and UX testing for enterprise tools
• Experience in defining UX strategy, operating model, governance framework, maturity roadmap, and organizational priorities
• Proven experience in managing vendor relationships
• Proven experience operating in a multinational environment
• Understanding of regulatory and compliance frameworks
• Fluency in English

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.