Italian CSR (Hybrid) — Elevate Customer Experience

Michelin Oy; Warszawa; Hybrid; PLN 83,700 - 92,628; Full time

Benefits offered by this job

Luxmed medical care

Co-financing of the Multisport card

Lunch card co-financing

Attractive bonuses

Job summary

Michelin Oy in Warsaw is seeking a Customer Service Representative fluent in Italian to provide exceptional service to clients across Europe. You will manage customer orders, assist with complaints, and coordinate deliveries in a hybrid work environment.

The ideal candidate has strong communication skills, a good command of English, and the ability to quickly adapt to various situations. On offer are competitive salaries and a rich package of benefits including healthcare and meal co-financing.

Qualifications

• Fluent Italian at C1 level is mandatory.
• Good command of English at B2 level.
• Experience in customer service or similar roles.

Responsibilities

• Advise customers on ordering and delivery processes.
• Manage customer orders and monitor their fulfillment.
• Plan and coordinate deliveries with customers.
• Register and manage customer complaints.

Skills

Fluent Italian (C1)

Good knowledge of English (B2)

Good communication

Ability to cooperate with clients

Capacity to quickly adapt

IS/IT systems knowledge

Job description

Michelin Oy in Warsaw is seeking a Customer Service Representative fluent in Italian to provide exceptional service to clients across Europe. You will manage customer orders, assist with complaints, and coordinate deliveries in a hybrid work environment.

The ideal candidate has strong communication skills, a good command of English, and the ability to quickly adapt to various situations. On offer are competitive salaries and a rich package of benefits including healthcare and meal co-financing.