IT Support Agent (with Spanish)

Capgemini; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medicover private medical care

Life insurance

Hybrid office + home setup (laptop, 监,

Job summary

Capgemini in Katowice is seeking an IT Helpdesk professional to act as the first point of contact for users, resolving basic IT incidents and guiding users through solutions. You will communicate in Spanish and English, follow procedures, and document all interactions in the ticketing system.

The role offers a hybrid working model with onboarding followed by a modern office and home setup, plus access to extensive training tracks and benefits through the NAIS platform.

Qualifications

• Very good command of Spanish and English.
• Basic understanding of IT concepts (Windows OS, Microsoft products, internet) or a technical mindset.
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.

Responsibilities

• Handle incoming requests from users in Spanish regarding login issues and basic IT incidents.
• Provide troubleshooting support via phone, chat and e-mail following established procedures and using diagnostic tools.
• Guide end users through problem-solving steps to restore functionality.
• Escalate complex issues to specialized teams and cooperate to resolve cases.

Skills

Spanish

English

IT basics

Tools

Ticketing system

Job description

Your role

You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e‑mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution.

Your tasks

• Handle incoming requests from users in Spanish regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Your profile

• Very good command of Spanish and English.
• Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.
• Motivation to start a career in IT and willingness to learn.
• Positive, can‑do attitude and strong problem‑solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

What You’ll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end‑to‑end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market‑leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com