IT Support Agent with Dutch

Capgemini; Wrocław; On-site; PLN 30,000 - 50,000; Full time

Job summary

A prominent IT services company in Wrocław is seeking candidates for an IT Support role. The position requires fluency in Dutch and English, as well as a friendly attitude and good communication skills. No prior experience is needed, making it ideal for those looking to start their careers in IT. You will troubleshoot issues via phone, chat, or email and receive support from colleagues.

Benefits

Medical care with Medicover

Private life insurance

Sports Card

Home office package

Access to training tracks and certifications

Qualifications

• No prior professional experience required; willingness to learn is essential.
• Good at talking with people, even in tricky situations.

Responsibilities

• Answer phone calls and assist users experiencing IT issues.
• Provide troubleshooting support via phone, chat, or e-mail.

Skills

Fluent in Dutch

Fluent in English

Friendly attitude

Good communication skills

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR PROJECT

Join us and be a part of the best IT Heroes Team that helps customers in overcoming their IT challenges!

YOUR TASKS

Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.
Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.
You will troubleshoot over phone, chat or e-mail. over the phone. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

YOUR PROFILE

• Speak and write Dutch and English really well – like it's a piece of cake!
• You want to take first steps in IT world
• Maybe you've supported people before or maybe this is your first time – either way, a friendly attitude is what matters
• Good at talking with people, even when things get a bit tricky

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

YOUR DEVELOPMENT PATH

Discover IT! You will start your career from the onboarding plan, where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world, as there is a variety of roles that you can choose for your career with us. You can become:
• Incident Manager – if you can think and make decisions quickly
• Change Manager – if you are well-organized and know ITIL
• Project Manager – if you want to have mastering and developing projects
• Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs
• Junior IT Technician – if you want to work directly with IT infrastructure

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Sports Card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

When you join Capgemini, you don’t just start a new job. You become part of something bigger.

Learn about how the recruitment process works – how to apply, where to follow your application, and next steps.

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