IT Service Manager

Hitachi Energy Ltd.; Kraków; Híbrido; PLN 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Well-being & care

Paid and unpaid leave

Flexible work options

Financial security benefits

Resumo da oferta

Hitachi Energy Ltd. Kraków is seeking an IT Service Manager in the Finance domain to govern a portfolio of Accounting, Tax and Treasury applications. You will partner with Finance stakeholders, application managers and vendors to ensure services are reliable, compliant and secure while delivering business value.

This senior role combines ITSM, vendor governance, and financial planning, leading cross‑functional teams and aligning the service line with global finance processes.

Qualificações

• 8+ years of IT Service Management experience in a complex international environment.
• Proven experience with enterprise finance applications (Accounting, Tax, Treasury).
• Experience with IT governance, controls, and risk management.
• Excellent written and spoken English.

Responsabilidades

• Oversee a portfolio of Finance applications supporting Accounting, Tax, and Treasury processes.
• Ensure services meet business needs, compliance and security standards.
• Lead vendor relationships and contract governance.
• Drive budgeting, forecasting and financial planning for the service portfolio.
• Collaborate with project teams for smooth transitions.

Conhecimentos

IT Service Management

Vendor management

Stakeholder management

ITIL

Financial processes

SAP/BlackLine knowledge

English proficiency

Formação académica

Bachelor's or Master's degree in Information Technology, Finance, or Business

Ferramentas

SAP

BlackLine

Descrição da oferta de emprego

As an IT Service Manager within the Finance domain, you will be responsible for the governance, delivery, and continuous improvement of a portfolio of applications supporting Accounting, Tax, and Treasury processes globally.

You will work closely with Finance stakeholders, application managers, vendors, and project teams to ensure services remain reliable, compliant, secure, and aligned with business needs. While application managers oversee the day-to-day operation of individual applications, you will provide overall service leadership, drive continuous improvement, manage key stakeholder relationships, and support the long-term development of the application portfolio and service line strategy.

This is a senior role combining IT service management, vendor management, compliance oversight, financial management, and people leadership. You will play a key role in ensuring that Finance technology services continue to deliver value to the business while meeting operational and regulatory requirements.

How you will make an impact

• You oversee a portfolio of Finance applications supporting Accounting, Tax, and Treasury processes.
• You ensure services meet business needs, compliance requirements, and operational standards.
• You work with application managers to monitor service performance, identify root causes, and drive continuous improvement.
• You build trusted relationships with Finance stakeholders, vendors, and internal IT teams.
• You manage strategic vendor relationships and support service governance and contract management activities.
• You lead compliance and control activities across the application landscape.
• You contribute to budgeting, forecasting, and financial planning for the service portfolio.
• You collaborate with project teams to ensure successful implementation and transition of changes into ongoing operations.
• You contribute to the development of services, processes, and the overall application portfolio.

Your background

• Bachelor's or Master's degree in Information Technology, Finance, Business, or a related field.
• 8+ years of experience in IT Service Management within a complex international environment.
• Proven experience managing business-critical enterprise applications and Application Managed Services.
• Experience working closely with Finance functions and a solid understanding of finance processes in areas such as accounting, treasury, accounts payable, accounts receivable, consolidation, purchase-to-pay.
• Proven experience managing senior stakeholders, vendors, and cross-functional teams.
• Experience with service governance, compliance, controls, and risk management in an enterprise environment.
• ITIL certification and a good understanding of IT service management best practices.
• Experience leading teams and driving accountability in a matrix or global organization.
• Experience with SAP, BlackLine, or similar enterprise applications would be an advantage.
• Excellent written and spoken English.

About us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Job type Full time

Work arrangement Hybrid

Experience Experienced

Job function IT, Telecom & Internet

Contract Regular

Publication date 2026-10-16

Reference number R0146133

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today.