Service Management & Coordination

Hitachi Energy Ltd.; Kraków; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support financial safety

Job summary

Hitachi Energy Ltd. is seeking a Service Management/PMO Coordinator in Kraków to oversee the innovation service framework, workflows, and stakeholder communications.

You will coordinate intake, tracking, and governance while ensuring transparent status reporting and timely actions. The role emphasizes organizing governance meetings, maintaining templates, and translating emerging AI topics into accessible materials for internal and external audiences.

Qualifications

• 3+ years in service management or PMO coordination.
• Experience coordinating service requests, deliverables and governance.
• Knowledge of emerging technology trends, including AI.
• Strong documentation and template creation in structured environments.
• Ability to coordinate planning and follow-up across multiple interfaces.

Responsibilities

• Maintain and improve the service framework, stakeholder interactions, internal practices, processes, and tooling.
• Maintain intake forms and reusable meeting, reporting, and tracking templates; ensure methodology is followed.
• Ensure information for qualification and assessment is collected; coordinate missing data with business contacts.
• Maintain the deliverable and case tracker with owners, deadlines, status, blockers and actions.
• Coordinate inputs for business-facing briefings and communication materials.
• Prepare regular service status reports and governance inputs in clear formats.
• Coordinate internal planning and regular updates, ensuring visibility of progress.
• Translate AI and innovation topics into clear, accessible materials.
• Organize stakeholder governance meetings, agendas, minutes and follow-up actions.
• Coordinate joint qualification forums; capture decisions and due dates.

Job description

Within Hitachi Energy’s Innovation-as-a-Service function, you will coordinate the operational activities that keep the innovation service structured, reliable, and transparent for stakeholders across its interfaces. You will help ensure that innovation service offerings are repeatable, scalable, and support clear, actionable recommendations.

You will be responsible for the service framework and coordination, including how the team works with stakeholders and internally. This covers processes, project coordination practices, documentation, and operational tools. You will coordinate internal team planning, maintain up-to-date service information, and organize regular stakeholder meetings and updates.

For incoming requests and innovation landscape items, your focus will be on ensuring that all required information is collected and documented, working with the person responsible for the business contact. You will track requests, deliverables, owners, and deadlines, helping maintain clear visibility of progress and follow-up actions.

Within Hitachi Energy’s Innovation-as-a-Service function, you will coordinate the operational activities that keep the innovation service structured, reliable, and transparent for stakeholders across its interfaces. You will help ensure that innovation service offerings are repeatable, scalable, and support clear, actionable recommendations.

How you’ll make an impact

• Maintain and improve the service framework, covering stakeholder interactions, internal ways of working, processes, project coordination practices, documentation, information required at different stages, and operational tools.
• Maintain controlled intake forms and reusable meeting, reporting, and tracking templates. Support continuous improvement of operating practices and ensure the service methodology is consistently applied and documented.
• Ensure incoming requests and innovation landscape items contain the information needed for qualification and assessment. Maintain complete, current records and coordinate the collection of missing information with the person responsible for the business contact.
• Maintain the deliverable and case tracker, including ownership, deadlines, status, blockers, escalations, and next actions. Escalate delays or unresolved blockers.
• Coordinate inputs from relevant team contributors for business-facing briefings and communication materials.
• Prepare regular service status reports, portfolio health summaries, and governance inputs in concise written or presentation-ready formats suited to the relevant audience.
• Coordinate internal team planning and regular updates, keeping planned activities, assigned owners, deadlines, and progress visible and current.
• Understand innovation topics related to emerging technologies, particularly artificial intelligence, and translate them into clear, accessible materials.
• Organize and facilitate regular stakeholder governance meetings and service updates. Coordinate agendas, logistics, communication, minutes, and follow-up actions.
• Coordinate the regular joint qualification forum and other governance touchpoints with stakeholders. Ensure records clearly capture decisions, assigned owners, due dates, and open actions.

Your background

• At least three years of professional experience in service management, project coordination, PMO support, operations coordination, or programme administration in a technology or enterprise context. PM methodologies, including Agile and Scrum, would be an advantage.
• Experience coordinating service requests, tracking deliverables, organizing governance forums, and maintaining transparent service status reporting.
• Knowledge of emerging technology trends, particularly artificial intelligence.
• Strong organizational and documentation skills, with experience creating and maintaining service frameworks, process documentation, and templates in a structured service environment.
• Ability to coordinate internal planning, stakeholder meetings, and follow-up activities across multiple interfaces in a complex corporate environment.
• Strong stakeholder management and communication skills. Fluent English. A degree in business administration, information management, project management, or a related field is preferred.
• Knowledge of portfolio, demand, and requirements management.
• Familiarity with Microsoft products, ServiceNow, and IT portfolio and project management tools. Working in a DevOps environment would be an advantage.
  

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

This role may be open in multiple locations. If the salary information listed is not applicable for your current home location, salary details relevant to your location will be discussed with you at a later stage.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today.