IT Service Desk Specialist with German

HRK S.A.; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Multisport card

Health and life insurance

Language classes (German & English)

Job summary

HRK S.A. in Warsaw is seeking a Local IT & IT Service Desk Agent to provide first-line technical support to employees and ensure smooth operation of the local IT environment.

You will handle tickets via ServiceNow and phone, troubleshoot hardware, software, network, and basic infrastructure issues, and set up devices while coordinating with external teams as needed.

Qualifications

• Fluent English and German language skills.
• Experience with Microsoft 365, Windows, Active Directory and Exchange.
• Basic understanding of TCP/IP, Wi‑Fi, VPN and IT hardware.
• Strong troubleshooting and communication skills; customer-focused.

Responsibilities

• Serve as first contact for IT issues via ServiceNow and phone.
• Troubleshoot hardware, software, network, and basic infra problems.
• Set up and configure laptops, workstations, printers, mobile devices, and apps.
• Manage IT assets, inventory and equipment orders.
• Monitor local IT infrastructure and handle basic server issues.
• Document and manage tickets, incidents and solutions.
• Cooperate with external providers and 2nd/3rd level support.

Skills

English

German

Microsoft 365

Windows

Active Directory

Exchange

TCP/IP

Wi-Fi

VPN

IT security

Troubleshooting

Customer focus

Tools

ServiceNow

Job description

We are looking for a Local IT & IT Service Desk Agent to provide first-line technical support to employees and ensure smooth operation of the local IT environment.

Key Responsibilities

• Act as the first point of contact for IT issues via ServiceNow and phone.
• Troubleshoot hardware, software, network and basic infrastructure problems.
• Set up and configure laptops, workstations, printers, mobile devices and applications when needed.
• Manage IT assets, inventory and equipment orders.
• Monitor local IT infrastructure and handle basic server-related issues.
• Document and manage tickets, incidents and solutions.
• Cooperate with external providers and 2nd/3rd level support.

Requirements

• Fluent English and German.
• Experience with Microsoft 365, Windows, Active Directory and Exchange.
• Basic understanding of TCP/IP, Wi-Fi, VPN and IT hardware.
• Knowledge of IT security principles.
• Strong troubleshooting and communication skills.
• Customer-focused, reliable and able to work under pressure.

Employer offers:

• Multisport card.
• Health and life insurance.
• German and English language classes fully funded by the employer.