IT Security Support Engineer

PRACYVA; Województwo małopolskie; On-site; PLN 90,000 - 150,000; Full time

Job summary

PRACYVA is seeking a Technical Support Engineer focused on Security and Compliance to help customers deploy and secure our products. You will advise on features, analyze logs, and guide customers through configuration and issue resolution.

You'll work with cross-functional teams, develop runbooks for training, and contribute to process standardization for troubleshooting complex enterprise environments.

Qualifications

• Experience configuring and onboarding products for enterprise customers.
• Hands-on knowledge of EDR, Windows security stack, and AD configuration.
• Familiarity with Mac/Linux basics and cloud/onsite deployments.
• Understanding of alerting, incidents, and Secure Score concepts.
• Ability to interpret logs to troubleshoot complex issues.

Responsibilities

• Scope and resolve complex onboarding, deployment, and config issues.
• Advise customers on product features and capabilities.
• Analyze log data to troubleshoot problems and provide fixes.
• Communicate solutions clearly and provide tools for future issues.
• Collaborate across teams to tailor optimal customer solutions.

Skills

Onboarding knowledge

EDR capabilities

Windows security stack

Mac/Linux knowledge

AD configuration

OS performance knowledge

Authentication alert types

Active Directory protocols

Shadow IT/Discovery

Conditional Access App Control

Connected Apps (API)

Security tech correlations

Alerts and Incidents

Secure Score awareness

Job description

Technical Support Engineer(Security and Compliance)

Key Responsibilities:

Scope and resolve complex issues with onboarding, deployment, and configuration of products Advise and educate customers on the features and capabilities of our products Interpret and analyze log data to troubleshoot issues Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds Maintain current knowledge and understanding of product roadmaps and emerging technologies

Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds Maintain current knowledge and understanding of product roadmaps and emerging technologies

Technical Qualifications

At least L100 level in any of the 2 Security Technologies listed below:

• Onboarding and configuration knowledge
• EDR capabilities
• Windows 10 Security Stack, including NextGen AV and ASR
• Basic Mac/Linux knowledge
• On-Prem AD configuration knowledge
• General operating system performance knowledge
• Awareness of general authentication related alert types
• Knowledge of Active Directory related protocols
• Configuration of the Shadow IT/Discovery methods
• Configuration or knowledge of Conditional Access App Control
• Configuration or knowledge with Connected Apps (API)
• Understanding of how all Microsoft Security technologies are correlated together and the “bigger picture” of the security products.
• Knowledge of how Alerts are correlated with Incidents
• Understanding of Secure Score and how to leverage it in an Enterprise environment.

Required Experience

2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration. 2+ years Customer facing support experience. 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration. 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments Experience supporting large and complex geographically distributed enterprise environments

Soft Skills

Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment

Great phone presence and documentation abilities. Excellent executive communication and crisis

Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides

Previous experience working in a large, complex, highly matrixed global organization preferred Ability to work in a high pace environment