IT Project Manager - ServiceNow

Hitachi ABB Power Grids; Kraków; Hybrid; PLN 120,000 - 150,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Fitness programs

Discounts platform

PPK (employee capital plans)

Home office equipment allowance

Vision care allowance

Team events

Mental health support

Job summary

Hitachi ABB Power Grids in Kraków seeks an experienced Project Management professional to support the PMO, develop project management processes, and deliver ServiceNow projects within the Service Integration Portfolio. You will collaborate with cross-functional teams to manage projects aligning with strategic objectives and priorities.

You will lead end-to-end delivery using waterfall and agile methods, manage budgets, timelines, and risks, and drive process improvements within the PMO

Qualifications

• 5+ years of IT project management experience including PMO activities.
• Experience delivering ServiceNow projects is a strong advantage.
• Excellent communication, facilitation, and stakeholder management skills.
• Strong risk assessment and mitigation planning capabilities.
• Comfortable working in a matrixed and geographically distributed organization.
• Familiarity with Agile frameworks (SCRUM, Kanban, SAFe); Agile certifications are a plus.
• Understanding of Lean Six Sigma principles and DMAIC cycle.
• Knowledge of ITIL v3 and/or v4.
• Strong project methodologies, process design and reporting skills.

Responsibilities

• Lead end-to-end project delivery using waterfall and agile methods.
• Manage planning, prioritization, resources, budgeting, and timelines.
• Translate business requirements into actionable deliverables and maintain stakeholder communication.
• Coordinate with internal and external suppliers on project execution.
• Identify, assess, and manage risks and issues with escalation handling.
• Prepare and deliver project status reports and executive summaries.
• Ensure compliance with delivery methodology and project controls.
• Monitor budgets and forecasts, control costs, manage scope changes.
• Design, implement and improve PMO processes and standards.
• Promote best practices in project and portfolio management across the organization.

Skills

IT project management

PMO activities

ServiceNow projects

stakeholder management

Agile (SCRUM Kanban SAFe)

risk management

Lean Six Sigma

ITIL v3/v4

communication

budgeting & forecasting

Tools

ServiceNow

MS Office

JIRA

Job description

Join the Service Integration Team as an experienced Project Management professionalto support the growth and maturity of the Project Management Office (PMO), drive the development of project management processes and best practices, and deliver ServiceNow-related projects within the Service Integration Portfolio.

In this role, you will collaborate with cross-functional teams and stakeholders across various business units to manage projects that align with strategic objectives and organizational priorities.

How you will make an impact:

• Lead end-to-end project delivery using both waterfall and agile methodologies.
• Manage the projects, including planning, prioritization, resource allocation, budgeting, and timeline tracking.
• Translate business requirements into actionable technical deliverables and maintain clear communication with all stakeholders.
• Coordinate with internal and external suppliers contributing to project execution.
• Identify, assess, and manage project risks and issues, including escalation handling.
• Prepare and deliver project status reports and executive summaries.
• Ensure compliance with Hitachi Energy’s delivery methodology, including project controls and gate model.
• Monitor project budgets and forecasts, ensuring cost control and managing scope changes.
• Design, implement, and continuously improve project management processes and standards within the PMO framework.
• Promote and embed best practices in project and portfolio management across the organization.

Your background:

• Minimum 5 years of professional experience in IT Project Management, including PMO-related activities.
• Experience delivering ServiceNow projects is a strong advantage.
• Excellent communication, facilitation, and stakeholder management skills.
• Skilled in risk assessment and mitigation planning.
• Comfortable working in a matrixed and geographically distributed organization.
• Resilient in the face of ambiguity and change.
• Familiarity with Agile frameworks (SCRUM, Kanban, SAFe); Agile certifications (e.g., PSM I, CSM) are a plus.
• Understanding of Lean Six Sigma principles and the DMAIC cycle.
• Solid knowledge of ITIL v3 and/or v4.
• Strong command of project methodologies, including process design and reporting tools.
• Strong organizational skills and attention to detail.
• Ability to manage multiple concurrent projects in a dynamic environment.
• PMP certification or equivalent is highly desirable.

More about us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes:

• Private medical care and life insurance
• Access to fitness and wellness programs
• Access to benefits platform with discounts and perks
• Employee Capital Plans (PPK)
• Equipment for working from home or allowances for setting up a workplace at home
• Spectacles and contact lenses allowance
• Company events and team‑building activities
• Psychological support program

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.*

*Applicable only for Poland location align with local law regulations

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives. With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next. With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.