IT Operations Midrange

Jit Team; Województwo pomorskie; Hybrid; PLN 148,000 - 175,000; Full time

Benefits offered by this job

Flexible work organization

English-speaking environment

Scandinavian culture & integration

Job summary

Jit Team is seeking an experienced IT operations professional to manage production incidents, monitor system health, and oversee deployments within a hybrid Poland-based setting. You will work closely with development and platform teams, ensuring RCA-driven prevention and smooth CI/CD releases.

The role requires 5+ years in IT operations, ITIL experience, and strong English communication. You will operate across Kubernetes and Linux environments, with responsibilities spanning monitoring,

Qualifications

• 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role.
• Proven track record of owning incidents end-to-end - from alert to RCA to prevention.
• 2+ years working within an ITIL framework (incident, problem, change management).
• Experience working in Agile delivery environments alongside development teams.
• Excellent English communication skills - able to explain technical issues clearly to both engineers and non-technical stakeholders.

Responsibilities

• Incident & Problem Management: Own the RCA process for production incidents - diagnose, resolve, and put preventive measures in place so issues don't recur
• Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents
• Deployment Execution: Trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed
• Environment Oversight: Keep Pre-Production and Production environments stable and aligned - not building them from scratch, but ensuring they behave as expected day to day
• Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team
• Cross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev.

Skills

IT operations

Incident management

RCA

ITIL

Agile

English

Tools

Splunk

Apica

Sysdig

Prometheus

Grafana

Kubernetes

Linux

Jenkins

Git

Oracle

DB2

Spring

Hibernate

Kafka

Job description

Salary: 800 - 950 PLN/day on B2B

Work model: hybrid from Gdynia / Gdańsk / Warszawa / Łódź (2/3 days per week from the office)

Why choose this offer?

• You can expect a flexible work organization
• The international work environment will give you the opportunity to interact with the English language on a daily basis
• Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)
• The Jit community will bring you a nice time during regular integration meetings

Project

You will be involved in a financial project focused on maintaining and enhancing mission-critical financial systems, ensuring seamless production operations, resolving complex incidents, and collaborating closely with development teams to deliver high-quality services.

Responsibilities You'll Have

• Incident & Problem Management: Own the RCA process for production incidents - diagnose, resolve, and put preventive measures in place so issues don't recur
• Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents
• Deployment Execution: Trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed
• Environment Oversight: Keep Pre-Production and Production environments stable and aligned - not building them from scratch, but ensuring they behave as expected day to day
• Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team
• Cross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev.

Expected competences and knowledge

• 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role
• Proven track record of owning incidents end-to-end - from alert to RCA to prevention
• 2+ years working within an ITIL framework (incident, problem, change management)
• Experience working in Agile delivery environments alongside development teams
• Excellent English communication skills - able to explain technical issues clearly to both engineers and non-technical stakeholders

Must-Have Technical Skills

• Production operations & troubleshooting
• Proficiency with log analysis and alerting tools: Splunk, Apica, Sysdig
• Observability tooling: Prometheus, Grafana - reading dashboards, tuning alerts
• Comfortable operating services running on Kubernetes and Linux CLI (checking pod health, reading logs, triggering restarts - not cluster administration)
• Familiarity with Jenkins pipelines to execute and troubleshoot deployments
• Proficient in using distributed version control systems (GIT)

Technologies you’ll work with

• Splunk
• Apica
• Sysdig
• Prometheus
• Grafana
• Kubernetes
• Linux
• Jenkins
• Git
• Oracle
• DB2
• Spring
• Hibernate
• Kafka

Client - why choose this particular client from the Jit portfolio?

Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language.

About Jit Team

The Human Factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 770 experienced experts, to whom we offer developmental projects, a wide range of benefits, and a proprietary professional development programme. Together with clients from around the world, we create innovative IT solutions delivered by highly specialised and efficient teams. Behind our maxim are also charitable and educational activities. We support schools, universities, and educational institutions by conducting workshops, running educational projects, sponsoring events, and donating learning equipment. We offer internships that help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We also support numerous charitable organisations helping people in need, children, and the elderly. We are a Polish company and we share what we have achieved over more than 15 years of activity. By supporting local initiatives, we contribute to the circulation of good energy.