IT Operations Engineer NEW

Jit Team; Województwo pomorskie; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Flexible work organization

International work environment

Scandinavian culture

Training financed by Jit

Job summary

Jit Team in Poland offers a hybrid role based in Gdańsk or Warszawa, with 3 days per week in the office. You will be involved in a financial project focusing on production operations, application support, incident and problem management, and ensuring the stability and reliability of production environments.

The ideal candidate has 5+ years in IT Operations or production support, is proficient in incident management with RCA, ITIL, Jenkins, Docker/Kubernetes, Splunk, Grafana, and has strong

Qualifications

• 5+ years of experience in IT Operations, Application Support (2nd/3rd line), or a similar production-facing role.
• Proven experience in end-to-end incident management, including RCA and preventive actions.
• 2+ years of experience working within an ITIL framework.
• Experience working in Agile environments with development teams.
• C1 level of English.
• Strong troubleshooting and problem-solving skills.
• Proficiency with Jenkins and CI/CD pipelines.
• Experience with Splunk, Sysdig, Prometheus, and Grafana.
• Operational experience with Kubernetes, Docker, and Docker Compose.
• Basic Bash and Python scripting skills.
• Experience with Oracle and DB2 databases.
• Working knowledge of ETL applications and REST APIs.
• Experience with distributed systems and Kafka.
• Java/development background for understanding solutions and integrations.

Responsibilities

• Own the incident and RCA process, from issue detection through resolution to preventive actions.
• Monitor production services, identify anomalies, and respond to potential issues
• Build, maintain, and troubleshoot CI/CD pipelines using Jenkins and related tools
• Ensure Pre-Production and Production environments remain stable and aligned
• Create and maintain runbooks, operational procedures, and knowledge documentation
• Collaborate with development and platform teams to troubleshoot issues and improve operational processes
• Identify recurring issues and implement automation to reduce manual effort
• Improve observability through dashboards, alerts, and log analysis
• Support service continuity initiatives and disaster recovery exercises

Skills

IT Operations

Incident management

Agile environment

English (C1)

Troubleshooting

Jenkins

CI/CD

Kafka

Kubernetes

Docker

Bash

Python

Oracle

DB2

REST APIs

Prometheus

Grafana

Splunk

Sysdig

ETL concepts

Java development background

Tools

Jenkins

Splunk

Sysdig

Prometheus

Grafana

Kubernetes

Docker

Docker Compose

Bash

Python

Oracle

DB2

REST APIs

Kafka

Java

IBM DataStage

Pega

Airflow

ETL tools

Job description

Work model: hybrid from Gdańsk / Warszawa (3 days per week from the office)

Why choose this offer?

• You can expect a flexible work organization
• The international work environment will give you the opportunity to interact with the English language on a daily basis
• Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)
• The Jit community will bring you a nice time duringregular integration meetings

Project

You will be involved in a financial project focused on production operations, application support, incident and problem management, and ensuring the stability and reliability of production environments.

Responsibilities you'll have

• Own the incident and RCA process, from issue detection through resolution to preventive actions
• Monitor production services, identify anomalies, and respond to potential issuesBuild, maintain, and troubleshoot CI/CD pipelines using Jenkins and related tools
• Ensure Pre-Production and Production environments remain stable and aligned
• Create and maintain runbooks, operational procedures, and knowledge documentation
• Collaborate with development and platform teams to troubleshoot issues and improve operational processes
• Identify recurring issues and implement automation to reduce manual effort
• Improve observability through dashboards, alerts, and log analysis
• Support service continuity initiatives and disaster recovery exercises

Expected competences and knowledge

• 5+ years of experience in IT Operations, Application Support (2nd/3rd line), or a similar production-facing role
• Proven experience in end-to-end incident management, including RCA and preventive actions
• 2+ years of experience working within an ITIL framework
• Experience working in Agile environments with development teams
• C1 level of English
• Strong troubleshooting and problem-solving skills
• Proficiency with Jenkins and CI/CD pipelines
• Experience with Splunk, Sysdig, Prometheus, and Grafana
• Operational experience with Kubernetes, Docker, and Docker Compose
• Basic Bash and Python scripting skills
• Experience with Oracle and DB2 databases
• Working knowledge of ETL applications and REST APIs
• Experience with distributed systems and Kafka
• Java/development background for understanding solutions and integrations

Nice to have

• Experience with IBM DataStage in operational environments
• Awareness of Pega
• Awareness of Airflow
• Willingness to learn Pega and Airflow

Technologies you'll work with

• Jenkins
• CI/CD
• Splunk
• Grafana
• Ansible
• Docker
• Docker Compose
• Bash
• Python
• Oracle
• DB2
• Kafka
• Java
• IBM DataStage
• Pega
• Airflow

Client – why choose this particular client from the Jit portfolio?

Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language.

About Jit Team

The Human Factor of IT - it’s not just a slogan, it’s a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 770 experienced experts , to whom we offer developmental projects, a wide range of benefits, and a proprietary professional development programme. Together with clients from around the world, we create innovative IT solutions delivered by highly specialised and efficient teams.

Behind our maxim are also charitable and educational activities. We support schools, universities, and educational institutions by conducting workshops, running educational projects, sponsoring events, and donating learning equipment. We offer internships that help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We also support numerous charitable organisations helping people in need, children, and the elderly. We are a Polish company and we share what we have achieved over more than 15 years of activity. By supporting local initiatives, we contribute to the circulation of good energy.