IT Coordinator - Team Leader

HAVI Logistics Business Services GmbH; Warszawa; Hybrid; PLN 140,000 - 220,000; Full time

Benefits offered by this job

Referral program

Extra volunteering days off

Home office 2 days per week

Group life insurance

Sports cards / cinema tickets / SPA"V"

Job summary

HAVI Logistics Business Services GmbH in Warsaw seeks an experienced IT Team Lead to manage a 10+ person technical team, ensuring SLA/KPI targets and IT service continuity. You will guide architectural standards, coordinate cross-team collaboration, and drive efficient IT operations.

The role requires strong analytical and communication skills, proficiency in DevOps practices, and hands-on knowledge of GitLab/GitOps, Confluence, and JIRA ITSM. Fluency in Polish and English is essential.

Qualifications

• Proven experience managing technical teams (min. 10 people).
• At least 2 years in leading expert-level teams.
• Experience planning teams using Agile in an Atlassian environment.
• Fluent Polish and English for collaboration with international partners.

Responsibilities

• Plan and organize work of the IT team.
• Ensure SLA/KPI targets and IT service continuity.
• Collaborate on standards across IT and with client project teams.
• Oversee time and tasks of team members within projects.
• Improve efficiency in IT support processes.
• Provide expert-level technical support to the team.

Skills

Team management

Agile planning

Analytical skills

Communication

DevOps

GitLab/GitOps

Confluence/JIRA ITSM

Monitoring tools

Education

Higher IT degree

Tools

GitLab

GitOps

Confluence

JIRA ITSM

Zabbix

Grafana

Job description

Job Category: Information Technology/Digital

City: Warsaw

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. For more information, please visit HAVI.com.

Join us in our mission to promote sustainable development and reduce our environmental footprint. Work in a diverse and inclusive environment where every voice matters. Discover endless career opportunities with exciting projects, hands-on learning, and professional growth.

Scope of responsibilities:

• Planning and organizing work of the team
• Responsibility for meeting SLA and KPI targets and ensuring IT service continuity
• Co-responsibility for technological and architectural standards
• Managing employees’ time and tasks within projects
• Responsibility for effective collaboration between IT areas to achieve common goals and deliver IT projects
• Effective collaboration with the client’s project teams to deliver solutions defined within IT projects
• Improving process efficiency within support areas
• Providing expert-level technical support to the team
• Supporting experts in delivering accurate, scalable, and reliable solutions
• Active participation in initiatives aimed at improving the quality and level of IT services
• Supporting internal and external audits

Requirements:

• Proven experience in managing technical teams (minimum 10 people)
• At least 2 years of experience in managing an expert-level team
• Experience in team planning using Agile methodology in an Atlassian environment
• Strong analytical and communication skills
• Expert knowledge in at least one of the following areas: Cloud, container platforms, Infrastructure as Code
• Practical knowledge of GitLab and GitOps, Confluence, JIRA ITSM
• Practical knowledge of DevOps
• Familiarity with monitoring tools such as Zabbix, Grafana
• Fluency in Polish and English, enabling effective work with documentation and international partners
• Higher education in IT or a technical field is preferred
• Referral program
• Extra days off for volunteering
• Home office 2 days per week
• Group life insurance
• Sports cards, cinema tickets, SPA vouchers and more to select via Nais platform